DEAI Engagement Specialist - Interpretation

Job Details

Conner Prairie Museum - Fishers, IN Part Time High School None Any Education

Description

Principal Function: The DEAI Interpretation Specialist is responsible for engaging guests on Conner Prairie grounds with DEAI-focused programming following the organization's commitment to inclusion and belonging for all humans while exemplifying the mission, vision and values of the organization.

Essential Duties and Responsibilities: Duties include, but are not limited to:

Executes daily and specialty programming related to DEAI initiatives at Conner Prairie.

Displays mastery of interpretive techniques in scripted performances, first, second and third-person interactions and process demonstration.

Facilitates conversations with guests around DEAI-related topics and themes.

Collaborates with other front-facing interpreters and educators to insure consistent guest messaging across various Conner Prairie experiences.

Communicates with CPM leadership regarding staff and guest needs when engaging with DEAI-related programming, partnerships and training.

Recognizes and proactively diffuses problematic guest reactions to difficult narratives through CPM de-escalation techniques. See required training expectations.

Maintains all necessary certifications and continuing education to ensure the highest level of knowledge within the areas of inclusion, belonging and de-escalation techniques.

Participates in training and research as needed and periodically takes a leading role in training fellow staff members.

Upholds the highest standards of guest care.

Takes an active role in planning and executing DEAI-related training for front-line staff.

Participates on DEAI committees both internally and externally to the organization.

Commits to being a lifelong learner, staying curious and learning alongside guests and colleagues.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Education and/or Experience: High School Diploma or general education degree (GED) required; Bachelor's Degree in history, anthropology, communication or related museum field desired or 4 years equivalent combination of education and experience. Must have previous experience as an interpreter or facilitator, preferably in a museum setting. Must have experience and training related to DEAI programming and initiatives. Must have training in de-escalation techniques.

Training Expectations (Must be completed within 90 days of start date in position):

Attending employer-provided continuing education is required.

• ICSOC (International Coalition of Sites of Conscience) Dialogic Interpretation Sessions 1-7
  • Defining Dialogue, The Arc of Dialogue, Dialogic Questions, Context and Story, Containers for Dialogue, Activities in Dialogue, Managing Conflict in Dialogue
• Group Training Sessions through ICSOC
• Ongoing De-escalation training
• De-escalation Strategies for Libraries, Archives and Museum Staff (online certification) https://learn.webjunction.org.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Competencies: To perform this job successfully, all employees at Conner Prairie Museum should demonstrate the following competencies:

• Customer Service - Responds to requests for service and assistance; Manages difficult or emotional customer situations focusing on listening without interrupting and keeping one's emotions under control; Solicits customer feedback to improve service; Maintains confidentiality and meets commitments; Remains open to others' ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality/Quantity - Demonstrates accuracy and thoroughness; Looks for ways to promote and improve quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity and works quickly.
• Safety/Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality/Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and events on time; Follows instructions; Responds to management's direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternative plan.

Job-related Competencies - To perform this job successfully, employees in this job should demonstrate the following competencies:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Other Skills and Abilities: The following skills and abilities are either required or desired.

• A working knowledge of the historical time periods that the organization represents is required.
• An outgoing, cheerful and engaging personality is required.
• A curious disposition dedicated to continuous learning
• A desire to engage guests with DEAI-related content and programming, even when these topics may be difficult.
• A demonstrated aptitude for working with a variety of materials, tools, and techniques.
• An ability to learn and communicate complex historical and contemporary narratives.
• A willingness to wear costumes and/or period clothing as required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk (on uneven dirt and gravel pathways); and lift and/or move up to 75 pounds with or without assistance. The employee will regularly climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee regularly is exposed to working in wet or humid conditions (non-weather), and outdoor weather conditions. The employee will occasionally work near moving mechanical parts, in high, precarious places, near fumes or airborne particles, toxic or caustic chemicals, extreme cold (non-weather), extreme heat (non-weather), risk of electrical shock, and work with explosives. The noise level in the work environment is usually quiet to moderate.

Conner Prairie is generally open from 10:00 a.m. to 5:00 p.m., Tuesday through Sunday, this position will be required to work beyond these hours and when open for special events.