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Consumer Insights Analyst

Downers Grove, Illinois
Closing date
Mar 9, 2024

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Position Type
UX / Design Researcher
Full Time
Organization Type
Consumer Insights Analyst
The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at
If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
The Senior Analyst, Consumer Insights works directly with cross-functional teams and business leads, including Product Directors. The position is responsible for helping frame projects and give direction to outside research partners and help the Insights Manager build and maintain research tools and processes. The position supports multiple business units and product categories, balancing multiple priorities, proactively escalating any bandwidth/resource issues to manager.
- Passion for identifying meaningful customer problems and unmet needs. Able to "connect-the-dots" and unearth relevant insights via deep analysis of multiple data sources/types.
- Fundamental understanding of secondary and primary research methodologies and statistical modeling methods: understanding trade-offs and usage scenarios for each. Design custom surveys and questionnaires via tools like Qualtrics or similar. Understand sample sizing and recruiting principles including, screening criteria, incidence rates, margin of error, and confidence level.
- Help support or some cases lead research projects with partner agencies including: Creating research briefs via internal stakeholder interviews and reviewing agency proposals, detailed review of agency survey/questionnaire designs, helping compile/organize/format needed stimuli including concept renderings, prototypes, concept statements, etc., and oversee project budget and timelines
- Able to distill large of amounts of information into concise, visually impactful insights presentations. Leverages advanced data visualization, infographic, and story-telling tools as needed. Strong attention to detail, taking pride in creating clean, well-designed presentation formatting. Basic video editing, creating interview highlight reels.
- Maintain Zurn Elkay's digital research library. Catalog all existing research and update with new research, ensuring access and training to those that need it. Help other team members search database and create customized, topic-based research dossiers as needed.
- Create and present trend reports via analysis of secondary resources: identifying recurring themes for relevant societal, lifestyle, market, and economic trends.
- 5+ years of industry experience in Market Research, Consumer Insights/Trends, or a similar role
- Bachelor's degree in market research, design research, psychology, economics, anthropology, data analytics, or a related field
- Master's degree is a plus
- Research experience on both client and agency side is a plus
- Experience with both B2B and B2C a plus
- Excellent verbal and visual presentation skills for reporting or creating research stimuli. Basic image/video editing skills, image searching, generating and sourcing infographics.
- Deep understanding of primary research methodologies including trade-offs and usage scenarios of each.
- Software: PowerPoint, Excel, Tableau
- Versatile, works well with multiple personality types and across various levels and departments
- Pro-active and a self-starter
- Detail Oriented while not losing sight of big-picture
- Takes setbacks in stride
- Passion for identifying and solving meaningful customer problems
- Design custom surveys and questionnaires via tools like Qualtrics or Survey Monkey. Understanding sample sizing and recruiting principles including screening criteria, incidence rates, margin of error, and confidence level.
- Analytical skills: can review large amounts of data and identify relevant themes and insights to the business. Understands basics of statistical modeling and sample quality.
- Occasional travel - up to 15%
Total Rewards and Benefits
- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 Weeks Vacation
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
Equal Opportunity Employer - Minority/Female/Disability/Veteran
Zurn Elkay Water Solutions Corporation
What happens when two remarkable sustainability leaders come together as one?
A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time.
In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse.
Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water - the essence of life itself.
What makes Zurn Elkay Water Solutions Corporation special is our people and our culture.
While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay's story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most.
Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay's values.
We are looking for innovative, energetic people who want to help solve tomorrow's challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you will join a collaborative organization that will give you opportunities to thrive and grow.

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