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mySugr Human Factors Engineer (m/f/d)

Hoffmann-La Roche Ltd
Oakton, Virginia
Closing date
Dec 3, 2023

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Position Type
UX / Design Researcher
Full Time
Organization Type
Diabetes is a pesky monster - and that's putting it mildly. If you're serious about helping us face it head on, come join us! For a behind-the-scenes look, check out our Monster Culture Blog, this little video and Roche code4life to see what makes mySugr and Roche tick.

Here's what we're looking for:

Full Time (Vienna)

A Human Factors Engineer who will drive and coordinate human factors (HF) / usability engineering activities for mySugr. You will be the key contact within this area and will be responsible for running user studies as well as specifically improving the user interfaces and user experience of our mobile apps while minimizing the potential for use errors. You will also be responsible for providing HF input into risk management activities. These activities involve collaboration with internal and external partners and across functions with product owners, UX designers, medical and regulatory teams. Within our agile environment, our main goal is to engage the cross functional teams in research activities, and advocate findings to product and leadership teams as well as to improve the use of our apps. Ideal candidates are equally passionate about the user experience, health, and technology. They are attentive, can intuitively relate to the user, and have the ability to study, observe, and gain insight from user interactions.

We'd love to talk to you if you want to be part of our mission and growing team!

Your upcoming mission:
  • Plan, document, execute and scale HF activities on multiple projects with cross-functional teams. Activities may include ethnographic research, requirements definition research, task analysis and use-related risk analysis (aFMEA/uFMEA), usability studies and analysis of market feedback
  • Analyze study data, perform root cause analysis, and write study reports
  • Present user interface design recommendations based on user feedback, empirical data, literature searches, and industry best practices to large teams
  • Shape HF processes and ensure compliance to the latest HF/usability standards and guidances
  • Prepare and review documentation for submission to regulatory agencies and notified bodies. Whilst also answering questions and providing rationales as needed
  • Some travel may be required

Essential skills for this mission:
  • A minimum of 3 years of HF/usability professional experience or equivalent relevant experience in product development within a regulated environment; medical device experience is strongly preferred.
  • Strong knowledge of qualitative and quantitative research methods
  • Strong Knowledge of FDA, ISO, IEC, AAMI, and other relevant usability standards and guidances
  • Good knowledge of user-centered design practices
  • Experience coordinating with external consultancies, or part of an external consultancy, to conduct HF activities
  • GoodStrong technical writing skills
  • Ability to learn fast and strategically take initiative
  • Passion for learning, interacting with people and understanding their needs
  • Team spirit and love to work in an open, iterative and collaborative way
  • Confident speaking in front of others, interviewing and moderating workshops
  • Valid EU or Austrian Work Permit
  • Excellent written and verbal communication skills in English

Bonus skills:
  • Masters' degree in Human Factors / Usability Engineering, Biomedical Engineering, Cognitive Psychology, HCI, Anthropology or related field
  • Experience developing software as a medical device, digital health products and/or mobile applications within a QMS
  • Experience interacting with FDA and other regulatory bodies in the context of new product approval submissions and/or audits
  • Knowledge of app development, graphical user interface design and prototyping
  • Knowledge of the diabetes industry or other comparable health industries
  • German language proficiency

Here's what you can expect from us:
  • Ambitious and passionate people building meaningful products
  • An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams
  • A growing organization with room for development
  • Not a corporate environment, but the leverage of a global market leader (Roche family)
  • Loads of benefits (brand new Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, chance to join global conferences...)
  • Flexible working hours, home office policy and 5 weeks vacation
  • A kick-ass office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world!

Who we are and what we care about:

Here at mySugr and Roche Diabetes Care we are committed to providing a healthy, equal and inclusive working environment for our Monster Tamers to help them make diabetes suck less! We care about family friendly career paths, sustainability, a healthy lifestyle and the flexibility of a modern workplace. We maintain a culture of learning and sharing, as well as open and candid feedback. At every level, there are many opportunities to develop and grow at mySugr - both professionally and personally.

Being a global leader in integrated Personalised Diabetes Management (iPDM), Roche Diabetes Care collaborates with pioneers around the globe, including people with diabetes, caregivers, healthcare providers and payers. We aim to transform and advance care provision and foster sustainable care structures. Under the brands RocheDiabetes, Accu-Chek and mySugr, comprising glucose monitoring, insulin delivery systems and digital solutions, we unite with our partners to create patient-centred value. By building and collaborating in an open ecosystem, connecting devices and digital solutions as well as contextualising relevant data points, we enable deeper insights and a better understanding of diabetes, leading to personalised and effective therapy adjustments.

Interested? Great! We'd like to hear from you! Please submit your resume, cover letter, and whatever else you would like to share!

In Austria, we have a legal obligation to disclose the minimum salary according to our collective agreement, which is gross €3.455 - per month for this position. But! Rest assured, we offer amazing competitive compensation packages which take into consideration current market trends, therefore you can expect a higher offer that reflects your experience level.

Make sure to read our Privacy Notice for Applicants.

Roche is an Equal Opportunity Employer.

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