Consumer Insights - User Experience Researcher
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And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both.
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Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.As a User Experience research expert, you will help designers, agencies, and product managers better understand user needs to help Discover deliver best in class digital experiences for Discover's credit card and banking services. You will possess a strong understanding of user-centered design and user research best practices. You will explore user behaviors and motivations through primary research like usability, surveys/quantitative studies, co-design and design thinking workshops. You will also gather and analyze data on consumer behaviors, preferences, attitudes, needs, industry trends and/or competitors, and synthesize them into key themes and implications. Through words, video, and visuals, you should be able to develop persuasive and compelling stories to illustrate UX insights, key learnings and actionable recommendations for project teams and leadership.ResponsibilitiesConduct user research experience studies both in person and remotely to help Discover optimize mobile app and website developmentAct as a research partner and internal consultant for designers, developers, and product teams to frame business problems and focus research objectivesDevelop research methodologies to achieve objectives and fill learning gaps, including quantitative and qualitative approachesManage research vendors, such as contract negotiation and developing and directing the vendors' workManage projects end to end including recruiting respondents, developing moderator guides, in-person and remote testing, reviewing and analyzing data, and reportingCollaborate with other Consumer Insights subject matter experts, analytics, and voice of the customer teams to provide holistic view of our customers' and consumers' needs and behaviorsMinimum QualificationsAt a minimum, here's what we need from you:Bachelor's Degree in Marketing, Consumer Behavior, Business Strategy, Anthropology, Psychology, or related field6+ years of experience in business strategy consulting, primary market research, marketing strategy, or related fieldIn lieu of a degree, 8+ years of experience in consumer insights, primary research, or business strategy consultingPreferred QualificationsIf we had our say, we'd also look for:Bachelor's Degree in Human Computer Interaction or Market Research4+ years of experience in user experience researchExperience with moderating user researchFinancial services industry experienceFlexibility to adapt to changing priorities and ability to manage multiple projects in a fast-paced environmentExceptional curiosity, business acumen, data analysis, critical thinking and problem solving, written and oral communication skills, ability to create persuasive narratives regarding research learningsWhat are you waiting for? Apply today!All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.
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