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Consumer Insights - User Experience Researcher

Discover Financial Services, Inc.
Chicago, Illinois
Closing date
Oct 4, 2023

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Position Type
UX / Design Researcher
Full Time
Organization Type
Consumer Insights - User Experience Researcher

With us, you'll do meaningful work from Day 1. Our

collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.

And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both.

We're all about people and our employees are why Discover


a great place to work.

Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.As a User Experience research expert, you will help designers, agencies, and product managers better understand user needs to help Discover deliver best in class digital experiences for Discover's credit card and banking services. You will possess a strong understanding of user-centered design and user research best practices. You will explore user behaviors and motivations through primary research like usability, surveys/quantitative studies, co-design and design thinking workshops. You will also gather and analyze data on consumer behaviors, preferences, attitudes, needs, industry trends and/or competitors, and synthesize them into key themes and implications. Through words, video, and visuals, you should be able to develop persuasive and compelling stories to illustrate UX insights, key learnings and actionable recommendations for project teams and leadership.ResponsibilitiesConduct user research experience studies both in person and remotely to help Discover optimize mobile app and website developmentAct as a research partner and internal consultant for designers, developers, and product teams to frame business problems and focus research objectivesDevelop research methodologies to achieve objectives and fill learning gaps, including quantitative and qualitative approachesManage research vendors, such as contract negotiation and developing and directing the vendors' workManage projects end to end including recruiting respondents, developing moderator guides, in-person and remote testing, reviewing and analyzing data, and reportingCollaborate with other Consumer Insights subject matter experts, analytics, and voice of the customer teams to provide holistic view of our customers' and consumers' needs and behaviorsMinimum QualificationsAt a minimum, here's what we need from you:Bachelor's Degree in Marketing, Consumer Behavior, Business Strategy, Anthropology, Psychology, or related field6+ years of experience in business strategy consulting, primary market research, marketing strategy, or related fieldIn lieu of a degree, 8+ years of experience in consumer insights, primary research, or business strategy consultingPreferred QualificationsIf we had our say, we'd also look for:Bachelor's Degree in Human Computer Interaction or Market Research4+ years of experience in user experience researchExperience with moderating user researchFinancial services industry experienceFlexibility to adapt to changing priorities and ability to manage multiple projects in a fast-paced environmentExceptional curiosity, business acumen, data analysis, critical thinking and problem solving, written and oral communication skills, ability to create persuasive narratives regarding research learningsWhat are you waiting for? Apply today!All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

(Know Your Rights)Discover Talent Ratings

Learning & DevelopmentNever get tired of learning

Mentors, a Tech Academy, Shine Brighter U: there are all sorts of ways to develop as part of our team. We hope they inspire you to grow. After all, brighter futures are what we're all about.Hear about life in Corporate Functions from our team

How is Discover innovative, or supportive of a culture of innovation/improvement?Discover it's 100% in support of a culture of innovation and improvement. They …ShobinSoftware EngineerWhat is something you have learned about Discover that you didn't know before you joined?What is something I learned about Discover that I didn't know before I joined? …AronAccount SpecialistCan you tell us about the moment you knew you made the right decision to work here?I knew that I made the right decision to work here probably in my first weeks …Associate Software DeveloperWith our benefits, life's easier - which means you're free to grow

Join us and you can expect a whole lot of rewards. From Health and insurance to on-site fitness centers, there's everything you need to thrive - in and out of work.Feel at home in a business where everyone accepts everyone

When you feel at home in a team, there's nothing you can't achieve. With our Diversity, Equity & Inclusion (DE&I) program and 10 Employee Resource Groups, everyone belongs.Learn more about what we do for our communities

Diversity, Equity & Inclusion

Community03/20/2023Reaching Back to Pull Others Forward

I continue to embrace a team approach by establishi...HBCU Alumni Talk Black Excellence on Campus and Beyond

Historically Black College and University (HBCU) Al...Discover MBA Scholarship Winners Share Their Top Tips for Success

At Discover, we're committed to advancing our Diver...A step-by-step guide to kicking off a career with us.


Step one02Step twoPlay our Pymetrics mini-games

03Step threeJoin us for an interview

04Step fourReceive your offer (subject to screening)

05Step fiveEnjoy our on-boarding experience

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