The Books Design Studio creates the full breadth of solutions that power the world's biggest and most loved digital reading products. This includes everything from the tools and services that authors and publishers use to make their books, the discovery and shopping experiences our customers use to find their next great read, and the apps and Kindle devices used for reading across the globe. To help us delight our customers, we are seeking a talented, creative, and customer-obsessed Senior UX Researcher to join our research team in downtown Seattle, WA location, reporting in to our Head of Research.
WHAT YOU WILL DO
In this role you will inform and guide tactical and strategic decisions for digital reading subscriptions. Your research will focus on understanding the experience, needs, and challenges of new and existing subscription customers. You will be responsible for helping shape and execute research strategy, working closely with partners to understand the largest challenges and opportunities in subscription reading services, personalization, and content types such as series, fiction, non-fiction, illustrated novels, comics, and more. You are able to synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings aligned to business goals. You are highly collaborative, with a strong record of influencing outcomes and proposing well-informed new directions. You will utilize your unique knowledge and talent to drive actionable insights that help guide decisions as we create engaging, beautiful, and customer-focused experiences.
In this role, your research will inform and guide decisions impacting the next generation of digital reading experiences. You will translate business questions into cohesive research plans with consideration for various approaches, mixed-methods, and necessary rigor. You are able to describe research methods thoroughly, and use artifacts effectively to communicate findings to non-research audiences. You proactively identify research opportunities that improve the customer experience and effectively make tradeoffs to manage time constraints, quality, and resources. You have applied experience in a range of methods including but not limited to contextual inquiry, interviews, survey design, usability testing, concept testing, RITE studies, and participatory design. You are adept at persuading decision makers to align action on research findings - inspiring them and helping them internalize opportunities to delight customers and differentiate our service.
WHAT YOU BRING
You geek out over user research, psychology, ethnography and have a understanding of user research methods and best practices; you also have a nimble, creative and pragmatic approach to research. You are a passionate, curious researcher with strong observational and analytical skills, an impressive ability to collaborate with cross functional partners, and a relentless determination to do what is right for Amazon's customers. You are able to operate independently while delivering high-quality outputs. You will work on overlapping projects, so you are good at multi-tasking, juggling competing priorities, and organizing yourself to ensure you deliver on your commitments. You are eager to continually learn, grow and improve the craft of research within the team and Amazon.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
- 6+ years of hands-on experience conducting UX research in range of qualitative and quantitative methods.
- A strong portfolio that illustrates past work experience and how your research informed decision-making, ideally in the digital products and services industry.
- Bachelor's degree in Psychology, Sociology, Anthropology, Human Factors, Human Computer Interaction, or related discipline, or commensurate experience.
- Broad knowledge of research methodologies and the proven ability to execute the right methodology to get the needed result.
- Excellent written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- Experience working in a fast paced software development environment within a highly entrepreneurial organization.
- Masters and/or PhD in Psychology, Cognitive Science, Human Factors, Human Computer Interaction, or related discipline.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,800/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.