This job has expired

Senior UX Designer

Matrix Medical Network
Scottsdale, Arizona
Closing date
Oct 18, 2022

View more

Position Type
UX / Design Researcher
Full Time
Medical Anthropology
Organization Type
You need to sign in or create an account to save a job.

Senior UX Designer


Matrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and Mobile Health Clinics:
  • Matrix Clinical Solutions helps keep workers healthy and businesses run productively by designing custom workplace health solutions and providing testing, tracing, and clinical care solutions. Matrix also offers a safety verified certification program developed in collaboration with the Cleveland Clinic.
  • Matrix Clinical Care helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.
  • Matrix Clinical Labs is a CLIA-certified and CAP-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.

Matrix Medical Network IT delivers capabilities using cutting edge technologies to support all these lines of business, including Mobile Tablet, Geo-spatial Analysis, Business Intelligence and Custom Business solutions.

At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve.

What we offer:
  • A chance to work with great people on exciting projects
  • Make a difference by taking the time doing the work that saves lives that have positive and direct impact on the wellbeing of others
  • The opportunity to work with a progressive company, who wants to make a difference


About the role:

Type: Full Time Salaried

Compensation: $105,000 to $130,000 a year.

Location: Remote or Primary location: 9201 E. Mountain View Road, Scottsdale, AZ 85258.

Travel Requirements: Less than 20%. Some travel for clinician shadowing, workshop facilitation, or leadership meetings expected.

Hours: Full Time Days

Benefits Offered to include: Medical, Dental, Vision, PTO and holiday pay, 401K with company matching, voluntary life insurance, short term disability, long term disability, health savings account, flexible spending accounts.

What to Expect:

This position allows you to channel your passion for and expertise in HCD and UX to propose and implement human center design strategies and program approaches for our members and clinicians leading to a delightful end-user experiences that show measurable outcomes. You are passionate about engaging with patients, clinicians, and our leadership team to propose new and innovative approaches to enhance experiences that impact health outcomes. You are experimental and eager to solicit feedback and iterate on your designs and solutions. You are flexible and collaborative, with the ability to seamlessly partner with key stakeholders and development teams in an agile setting.


What We're Looking For
  • Bring HCD and UX best practices to design seamless user experiences that meet business objectives, align with our care delivery vision and end user needs.
  • Have expertise in the art and science of user experience design including the practical application of UX research, the reduction of bias, usability testing, iterative design and deep engagement with voice of the customer (VoC) opportunities.
  • Through research synthesis, frame insights into user journeys, service maps, and other design artifacts to inform future state experiences and guide new opportunity identification.
  • Familiarity and in depth understand of design tools like Figma and Miro
  • Experienced working closely with development teams, using agile methodologies.
  • Breadth of experience along the full spectrum of UI/UX design, from user research to interaction to pattern usage/development and visual design
  • Experience estimating UX project efforts and managing workloads
  • Experience creating research plans, personas, and customer journey maps/experience maps
  • Proficiency in responsive web design and mobile/native platform UI/UX, and an aptitude for learning new technologies and experimental mentality

What you'll do
  • Collaborate with a cross-functional team of clinical stakeholders, product owners, and development team members on all phases of the software development lifecycle
  • Frame experience success targets and methods with impact-based experience metrics
  • Collaborate with customers and internal teams to create differentiated human-centered experiences that benefit people and the product and the business
  • Employ qualitative and quantitative research methodologies to help stakeholders better understand the needs of their consumers, customers, and employees
  • Facilitate virtual white-boarding, workshops, design sessions, and project meetings
  • Create user flows and low-fidelity wireframes to serve as a proof of concept
  • Brainstorm, evaluate and prioritize future state opportunity recommendations
  • Prototyping both digital and physical experiences and iterating them based on user insight and stakeholder feedback (ranging from low- to high-fidelity with interactions and visual design)
  • Working with engineering teams to translate design into coded solutions
  • Balancing multiple projects at different stages and bringing unique perspectives to each
  • Bringing your own unique perspective to solving challenging problems
  • You will be working closely with product and technology stakeholders, helping them see the 'big picture' - both the end-to-end customer journey as well as the surface-to-core business operations that includes people, process and technology
  • Prepare documentation for planning and execution of all testing activities and maintain library of results


Must Haves:
  • Minimum Bachelor's degree in Anthropology, Psychology, Marketing, Communications, Business, Design or related field/or equivalent work experience
  • At least 7+ years of professional hands-on experience as a contributor to a large-scale enterprise software product offering
  • Outstanding communication, design thought leadership, presentation, and storytelling skills
  • Excellent relationship-building and interpersonal skills; collaborate across teams and with the larger UX team for pattern consistency.
  • Experience and success in designing for growth and retention
  • Provider experience, home healthcare, patient and member experience highly preferred
  • A track record of effective communication with technical and business leaders at all levels and the ability to manage those relationships effectively
  • Excellent social, communication, facilitation and strong organizational skills
  • Demonstrated passion for creating delightful user experiences
  • Motivated by moving quickly and performing many functions

Our Culture:
  • We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
  • We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
  • We encourage and celebrate collaboration.
  • We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
  • As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve. As such, Matrix Medical Network requires that all team members are fully vaccinated against Influenza and COVID-19, unless they are eligible for a specific exemption.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Senior UX Designer Remote or Scottsdale AZ 85258 Work From Home Opportunity Full time Regular Salaried
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert