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Director, UX Research & Design

Riverbed Technology, Inc.
Austin County, Texas
Closing date
Feb 7, 2022

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Position Type
Dean / Department Head
Full Time
Science and Technology Studies
Organization Type
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Company Overview:

Riverbed | Aternity enables organizations to maximize visibility and performance across networks, applications and end-user devices, so they can fully capitalize on their cloud and digital investments. Riverbed | Aternity solutions enable organizations to visualize, optimize, remediate and accelerate the performance of any network for any application, while supporting business objectives to mitigate cyber security risk and enhance the digital experience for all end-users. The Company offers two best-in-class product lines: advanced visibility solutions - including NPM, APM and EUEM - that delivers actionable insights; and network and acceleration solutions, including application acceleration (SaaS, client and cloud acceleration), WAN optimization, and enterprise-grade SD-WAN. Riverbed | Aternity's 30,000+ customers include 95% of the Fortune 100.

About this Position:

Director, UX Research & Design

United States | Remote

Role / Responsibilities:

Establish a comprehensive research and design discipline within Riverbed to introduce and lead user-focused innovation and customer value design.

Build a team of user researchers and designers that will help to define and deliver future Riverbed products with thoughtful and tested user experiences.

Fiercely advocate and negotiate for the user. Socializing and engaging peers and stakeholders to raise the bar and build using user-centered mental models.

Demonstrate an understanding of business objectives and how to balance them with research and design of user needs.

Develop, lead, and conduct quantitative and qualitative user research and use learned insights to advocate for customers, ensuring that their needs are properly understood and integrated into the product development cycle.

Provide creative thought leadership by defining innovative solutions that solve complex business issues and provide exceptional experiences for customers.

Use storytelling, journey maps, storyboards, and prototypes to convey the vision, flow, and features of products being created.

Successfully work with product managers, program managers, and engineering to ensure accountability and move your solutions from concept to production.

Work on several projects simultaneously while meeting tight deadlines.

Develop deliverables such as sketches, wireframes, mockups, user flows, and interactive prototypes to communicate, story tell, and meet business needs and requirements.

Experience / Qualifications:

Candidates should possess existing skills and/or qualifications in the following areas:

MS or PhD in a human behavior-related field (e.g. Human Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science, Computer Science, Applied Mathematics) or equivalent experience

Knowledge and experience with applied qualitative and quantitative research methods including generative, formative, and evaluative methods (e.g. contextual inquiry, cognitive walkthroughs, ethnographic research, usability testing, card sorting, experimental design, A/B testing, parametric/non-parametric statistical tests, and persona/archetype development

Built and managed a team of 3-5 (or more) UX researchers and designers in a high tech software company.

Knowledge and experience in data analytics and machine learning.

Experience and working understanding of both research and design frameworks with ability to operate both as an individual contributor and team manager.

You have an entrepreneurial spirit, collaborative drive, and want to help us build the culture of our new team. You are a self-starter comfortable being proactive and you're eager to work with your teammates to make your designs better.

You think critically and have a product mindset. You're great at wrangling complex problems and finding clarity and simplicity in what users need to accomplish in their use of our products.

You think strategically about design challenges and seek to create holistic, compelling products that serve the end user.

You are empathetic and leverage user-centered methodologies and design thinking to deliver exceptional research and designs.

You have exceptional communication, project management, and organizational skills and know how to communicate to engineers and senior executives.

You are driven to be a part of an amazing team that focuses on results and plans to dominate the IT infrastructure monitoring and observability markets.

About Riverbed:

Riverbed offers a rewarding experience of working with the best minds in the industry, delivering exceptional network performance and visibility for any application. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

As a government contractor, Riverbed is required to ensure that all of its U.S. employees are fully vaccinated for COVID-19 unless a legal exemption applies. As a result, all Riverbed job offers are expressly conditioned on an individual being fully vaccinated for COVID-19 on or prior to their start date and providing proof of such vaccination unless the individual is legally exempt.

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table.

Check us out on:

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