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Summer 2022 User Research Internship - Slack

Employer
myGwork
Location
San Francisco, California
Closing date
Feb 16, 2022

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Position Type
Research Scientist / Analyst
Hours
Full Time
Organization Type
Business
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About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category
Intern
Job Details

Slack is on a mission to make your working life simpler, more pleasant, and more productive. We are hiring a User Research Intern for Summer 2022 to help design the future of Slack! Researchers serve a vital role here from understanding the problems we're solving for users to guiding teams through iteration and feedback. We appreciate researchers who think deeply, speak clearly, and love collaboration and feedback. You will have the opportunity to work with a small and collaborative team and will be paired with one of our user researchers, who will act as your mentor throughout the program!

In addition, as an intern you will have access to resources and events to help you grow both professionally and personally. Throughout your internship, you will be part of events including Executive Speaker Series, AMAs, Volunteer Time Off, Workshops, and Socials. Lastly, you have access to participate in any of Slack's 7 Employee Resource Groups (ERGs).

What you will be doing
  • Work closely with your mentor and user research leadership to define the details of your projects and contribute to the overall direction of your product area
  • Conduct actionable research to help guide the product team's decision-making and design process
  • Collaborate with engineering, research, and product management to understand the critical research questions and craft a research approach to best answer them
  • Solicit and incorporate feedback on your work from your mentor, other user researchers, and multi-functional team members

What you should have
  • Must be graduating December 2022 or later
  • A strong portfolio, showcasing foundational proficiency in different parts of a research process, such as user interviews, analysis, synthesis, and documenting findings
  • Commitment to learning from others that equals a passion for sharing what you've learned
  • Self-awareness of your strengths and growth areas and a desire to improve your skills
  • Experience working and collaborating with diverse teams in a dynamic environment
  • Experience collaborating with others (either research or other functions) to understand, explore, and answer research questions
  • Excellent written and verbal communication skills

Nice to have
  • No specific educational experience is necessary, but programs such as human-computer interaction, anthropology, sociology, psychology, information science, or any program with an applied research component preferred
  • Experience using multiple research methodologies, such as user interviews, usability testing, surveys, diary studies, co-creation, etc.
  • Experience using a remote / digital tool for research, such as UserTesting.com, User Interviews, dscout, Zoom, etc.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiativefor Hiring, Salesforce will consider for employment qualified applicants with arrest and convictionrecords.As a federal contractor, Salesforce is required to verify that all US-based employees arefully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated forreligious or medical reasons, you may request a reasonable accommodation.
This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.
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