User Experience Researcher/ UX designer / Interaction designer/ Usability Architect

Job Description

**mandatory

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Required Information

Details

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Role**

User Experience Researcher/ UX designer / Interaction designer/ Usability Architect

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Required Technical Skill Set**

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No of Requirements**

1

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Desired Experience Range**

7-12

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Location of Requirement

Seattle, USA (anywhere in US)

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than 3-5)

• Excellent strategic thinking and problem-solving skills.
• Ability to think creatively and find solutions especially in ambiguous situations and within constraints.
• Demonstrable experience in leading end-to-end generative, exploratory, discovery and evaluative research.
• Ability to communicate and tell compelling stories of research output in intuitive manner using the most efficient formats appropriate for the target audience.
• Ability to efficiently and effectively prioritize and manage multiple research projects.
• Ability to lead, mentor, and guide Research Analysts and Associate Researchers within the team by providing critiques, constructive feedback, and demonstrating research expertise during collaboration sessions with fellow researchers.
• Ability to identify and execute on the most innovative, latest, and creative research methodologies and research tools.

4-8 years of experience directly leading and conducting research (managing researchers without executing research does not count) in organizations working on digital products such as: websites, software, applications, and physical devices with digital interfaces.

For those who have Master's or Doctorate Degree in Human-Centered Design, Human-Computer Interaction, Anthropology, Social Science, Design Research, Psychology & other Behavioral Sciences their years of experience conducting research while completing their graduate program count towards the required number of years of experience.

Good-to-Have

• • Preferred but not required: Bachelor's Degree in Human-Centered Design, Human-Computer Interaction, Anthropology, Social Science, Design Research, Psychology & other Behavioral Sciences.
  • In the absence of a Bachelor's degree: 2-4 years of experience directly leading and conducting research (managing researchers without executing research does not count) in organizations working on digital products such as: websites, software, applications, and physical devices with digital interfaces.

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Responsibility of / Expectations from the Role

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Key Responsibilities (Essential Functions)

Developing Appropriate Research Strategy

• • Leads and oversees research process including recommending appropriate methodology, scoping, planning, and prepping for in-person and remote studies.
  • Facilitates broad large group ideation and discovery conversations.
  • Engages with customers and care providers in mindful, meaningful, sensitive, and ethical ways.

Leading and Executing Research Methodologies

• Ability to lead, conduct, and synthesize generative, exploratory, and discovery research.
• Ability to develop, recommend, and execute on evaluative research methodologies if and when needed.

Research Synthesis and Delivery of Insights and Recommendations

• • Leads analysis and synthesis of research findings.
  • Identifies and leads the creation of the most efficient research deliverable(s).
  • Presents clear and actionable findings to various levels of stakeholders.
  • Provides recommendations to Design and Product Teams using sound and relevant theoretical foundations.

Maintain Stakeholders, Partners, and Vendor Relationships.

• • Facilitates efficient information sharing across other research teams internal to Best Buy.

Team Leadership

• • Executes and help evolve the ethical, diverse, and inclusive conduct of research for the team.
  • Provides critique and guidance on research outputs of Research Analysts and Associate Researchers with the goals of producing the most intuitive and efficient research deliverables for partners and stakeholders.
  • Assists the Sr. Managers and Senior Researchers in identifying gaps and opportunities for growth for members of the reseach team.