UX Strategy Lead

We are seeking a UX Strategy Lead for a direct hire employee role with our client in NYC, NY (10010). Compensation depends upon experience level. Experience in Minimum of 4+ years previous work experience in UX research and prototyping with InVision preferred.

Required Skills:

• Tactical experience in service design, user research and human-centered design.
• Experience partnering with, or conducting qualitative and/or quantitative research, from insights to implications.
• Proven ability to build consensus and work effectively within multi-disciplinary and cross-departmental teams.
• Ability to solve complex problems in an ambiguous environment.
• Comfortable being customer-facing.
• Strong written, visual, and verbal communication skills and ability to present ideas confidently.
• Interest and passion for people and cultures.

Required Experience:

• Bachelor's degree in HCI, Anthropology, Psychology and a minimum of 8 years of experience in design research or UX research role or a Masters' Degree and 4 years of experience in design research or UX research role.
• Experience with prototyping and using tools such as InVision preferred.

The Experience Strategy Lead provides ongoing insights, provocations and thought leadership on the end-to-end customer journey and the back-office processes and workflows.

Responsibilities include, but are not limited to:

• Manages a team of experience strategists including hiring, development, coaching, performance reviews and corrective actions as needed.
• Designs and executes measurement plan, aligning the Research & Service Design team's goals with the organizations.
• Creates vision and goals for strategic design and research programs that drive companywide problem-solving and ideation, coaching multi-disciplinary teams on how to use insights to drive creative solutions.
• Partners with UX Researchers to conduct user research to uncover new insights and opportunities, understand current needs and wants, and test potential design solutions.
• Identify insights by analysis of quantitative and qualitative data from user research, consumer research and competitor data to drive the experience strategy.
• Formulate and clearly communicate front-office and back-office strategies based on insights uncovered.
• Translate strategies into tangible, meaningful and useful solutions across digital and physical products, services and spaces.
• Collaborate with business stakeholders, customers, researchers, designers, product managers and developers on research activities, strategy sessions, ideation, design, and testing of new concepts.
• Create communication tools, such as journey maps, service blueprints -- whatever tool is right for the task at hand.
• Bring concepts to life using sketches, illustrations, frameworks, wireframes, storyboards and prototypes.

Please note: This position is not open to 3rd party c2c agencies. No visa sponsorship provided. All applicants must have permanent US work authorization and not require sponsorship now or in the future. Locals/daily commuting distance preferred.