Senior UX Researcher

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
Job Description:
You are:
- a superb design researcher, with the curiosity of an anthropologist, the sensibilities of a designer, the creativity of an artist, the empathy of a psychologist, and the pragmatic mindset of a business person
- passionate about the power of research to drive alignment
- naturally curious and inquisitive
- articulate and comfortable in front of groups
- motivated by earnest empathy for all stakeholders (client, partner, team, etc.)
You will:
Help mature the XD team in the area of research by bringing problem-space research to the same maturity as solution-space research, upskilling XD team members, and broadening the research practices and methods that our team can use to meet business needs.
Have an outstanding ability to synthesize disparate information, including qualitative observations as well as quant and data/analytics. Drive unique insights into our teams and offer meaningful a-ha moments that weren't otherwise known.
Help teams see outcomes based on research-informed actions through highly-impactful research finding readouts, direct inclusion of stakeholders, and facilitation of synthesis/actioning workshops. Provide outstanding, stakeholder-centered research support in key areas of the business.
Identify research opportunities, create research plans, execute the research, and bring the right stakeholders along for the ride. You will be running research studies everywhere from a warehouse floor to home office.
Qualifications
Your background:
As a XD Researcher, you have :
- A track record of driving meaningful innovation and client and business outcomes from research you've led, as evidenced by your portfolio
- Experience with applying Service Design Principles
- Excellent verbal and written communication, storytelling and proven ability to collaborate with cross functional teams
- 10+ years of solid work experience with job roles such as Design researcher, UX designer, Service designer, or Interaction designer, including work on both products and services
- MA/MS in Human Computer Interaction, Human Factors, Psychology, or related field is preferred
We will:
• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally *(* pbprojectliving.com )
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.?
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.