User Experience Research Manager, Payments

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we've built and have been recognized as:

• Forbes Fintech 50 2021
• Glassdoor Best Places to Work 2021
• Inc. Best-Led Companies 2021
• TIME 100 Most Influential Company 2021

We're growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We're seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We're in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the team:

Robinhood is looking for a research manager to lead a team of talented user experience researchers, providing direction on research strategy, giving career guidance, and facilitating cross-functional partnerships across our product, design and engineering teams, as well as across our research teams (user research, behavioral insights research, marketing research). The role reports to the Head of Research and is part of the Research leadership team.

As a qualified candidate, you have a proven track record of building and managing teams that deliver high-quality research with measurable business value. You must become a trusted, strategic partner to product stakeholders, including articulating the vision of the team as well as the integral role of research to the business. You care deeply about people, and are excited about investing in their growth and career development.

What you'll do day-to-day:

• Managing, mentoring, and inspiring a team of user researchers as they hone their craft and engage in rigorous research
• Working closely with the Head of Research to communicate and demonstrate the value of user research to the business and product
• Providing guidance on programs of research and/or individual studies, and setting expectations for quality and impact
• Ensuring your team is building the right portfolio of projects to optimize for both business and product goals, and personal growth
• Leading and representing your team effectively through strong cross-functional relationships - substantiating the work and the decisions behind them, and advocating for a user-centered framing of company strategy and product building
• Accelerating team efficiency by improving processes and workflows with the research team and cross-functional teams
• Building out your own team as we rapidly scale in 2020 and beyond
• Working closely with Behavioral Insights and Marketing Research leadership

About you:

• 2+ years of experience managing UX research teams that include senior researchers
• 8+ years of work experience in an applied research setting, and/or product research and development
• Masters or PhD in Human-Computer Interaction, Psychology, Behavioral Economics, Cognitive Science, Sociology, Anthropology or a related field, or equivalent practical experience
• Deep knowledge of and applied experience with research, including foundational, iterative, and evaluative; the relative merits of different methods and when to apply them during product development
• Excellent working knowledge of statistics and the principles of experiment design
• Experience recruiting, hiring, and retaining top research talent
• Effectiveness in championing, growing, and upskilling researchers; demonstrated record of getting reports promoted
• Excellent interpersonal, collaboration, and communication skills, as well as keen attention to detail
• A high degree of self-awareness
• Ability to think big and understand complex problems, and to thrive in a fast-paced, dynamic startup environment

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).