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Master's Intern, Design Research, Innovation

Employer
Visa
Location
San Francisco, California
Closing date
Feb 28, 2022

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Position Type
UX / Design Researcher
Hours
Full Time
Organization Type
Business
**COMPANY DESCRIPTION**

Visa is a world leader in digital payments
facilitating more than 215 billion payments transactions between consumers
merchants
financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative
convenient
reliable and secure payments network
enabling individuals
businesses and economies to thrive.

When you join Visa
you join a culture of purpose and belonging - where your growth is priority
your identity is embraced
and the work you do matters. We believe that economies that include everyone everywhere
uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**JOIN VISA: A NETWORK WORKING FOR EVERYONE.**

**JOB DESCRIPTION**

VISA DESIGN RESEARCH sits within Visa's PRODUCT organization. Payments are changing with new players
experiences and expectations. Over half of Visa's volume is now digital
and many market trends are affecting how Visa and our clients do business. For that reason
the Product team is focused on a holistic product strategy that allows Visa to ship products faster that are more relevant to the local markets in which Visa does business. The organization is at the forefront of thinking and working differently at Visa
particularly as we transform how we design
build and ship products globally for the future.

Our DESIGN RESEARCH TEAM IN INNOVATION focuses on generative and iterative user research for projects with external partners
Product
Innovation
and Visa Consulting Analytics. We provide consulting
strategy
guidance
and execution of a full spectrum of user research services including survey design
diary studies
user interviews
design thinking workshops that support the needs of our high-profile clients. We find a rewarding sense of purpose in the inherent opportunity to make things better and easier for the real people who use the products Visa creates.

**AS A DESIGN RESEARCH INTERN WITHIN INNOVATION**

**SOME POTENTIAL RESPONSIBILITIESAND PROJECTS DURING THE INTERNSHIP MAY INCLUDE:**

- You'll be immersed in various types of research (generative
iterative
and summative) throughout the course of your internship
- Alongside the research team
you'll interact with clients to understand how research will support their business strategies and roadmaps
- Learn to execute full spectrum primary research
including assisting with survey creation
help create and lead design thinking workshops
and facilitate user interviews
- Become familiar with a number of remote research tools,and learn to synthesize data to create top quality deliverables summarizing research findings and providing recommendations for improvement
- Present and speak on research findings to stakeholders

**BASIC QUALIFICATIONS**

- PURSUING A MASTER'S DEGREE in Social Science (Sociology
Psychology
Anthropology
etc.)
Human Centered Design
English
Communications
Computer Science
Computer Engineering
CIS/MIS
Business or a related field, GRADUATING DECEMBER 2022 OR LATER
- Minimum GPA of 3.0 out of 4.0 (or equivalent scale)
- Strong communications skills
specifically
the absence of repeated grammatical or typographical errors
clear and concise written and spoken communications
and communications that demonstrate professional judgment.
- Permanent authorization to work in the U.S. is a precondition of employment as Visa will not sponsor applicants for work visas in connection with this role.

**PREFERRED QUALIFICATIONS**

- Classwork or experience with social science research
survey design
statistics
quantitative
or qualitative research methods appreciated but not required
- Understanding of UX and the design techniques and principals involved in the production of conceptual prototypes
wireframes
and HTML prototypes appreciated but not required
- Ability to ask for help when needed and address problems in a timely and thoughtful manner
- Strong independent problem-solving skills
self-direction
and innovative thinking The ability to take on challenges and address problems head-on
- Strong ability to collaborate
- Highly driven
resourceful and results oriented
- Good team player and excellent interpersonal skills
- Good analytical and problem-solving skills
- Demonstrated ability to lead and navigate through ambiguity

**ADDITIONAL INFORMATION**

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment
all employees based in the U.S. are required to be fully vaccinated for COVID-19
unless a reasonable accommodation is approved or as otherwise required by law.

**WORK HOURS:**

Varies upon the needs of the department

**TRAVEL REQUIREMENTS:**

This position requires travel 5-10% of the time.

**MENTAL/PHYSICAL REQUIREMENTS:**

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk
communicate in person and by telephone
frequently operate standard office equipment
such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race
color
religion
sex
national origin
sexual orientation
gender identity
disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law
including the requirements of Article 49 of the San Francisco Police Code.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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