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User Experience Researcher

Employer
Robinhood
Location
Menlo Park, California
Closing date
Jan 27, 2022

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Position Type
UX / Design Researcher
Hours
Full Time
Organization Type
Business
Join a leading fintech company that's democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:
  • A Great Place to Work
  • A CNBC Disruptor 50 in 2019 and 2020
  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020

Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.

Research has been central to our product development and business strategy since the very beginning - and our team continues to grow, along with our user base and product. Working in the research team at Robinhood, you'll help us systematically understand how people interact with financial products and how they think and feel about money.
Your day-to-day will involve:
  • Proactively and independently identifying high-impact questions from a product or business perspective
  • Answering those questions with a strong command of qualitative and quantitative methods - especially survey development and related data analysis
  • Planning and leading research end to end, including strategic, foundational, iterative, and evaluative research
  • Representing the voice of the user throughout the whole product development process, working closely with PMs, designers, engineers, and leadership
  • Clearly communicating your research insights for teams to translate research findings to product and business impact
  • Contributing to the development of a data-driven understanding of Robinhood users and potential users
About you:
  • 6-8+ years of qualitative or quantitative research experience; it can either be industry-only, or a combination of industry experience and academic research
  • Bachelors Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
  • Record of applying your research skills to create product and business impact
  • Strong work ethic, excellent organization and communication skills
  • Love and care for your craft
  • Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
  • Passion for working and learning in a fast-growing company

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Are you legally work authorized to work in the US? *

Will you now (or in the future) require visa sponsorship in order to work in the US? *

Have you ever worked for Robinhood as an employee, intern or contractor? *

Equal Employment Opportunity Information

At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds.

Self-identifying is completely voluntary and if you choose not to provide any information, please select the "I don't wish to answer" option under that question. Whatever your decision, it will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity record keeping, reporting, and other legal requirements. Any information that you do provide will be recorded and maintained in a confidential file. For more information on EEOC definitions, please reference this document .
What is your gender identity? (Select one) *
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What is your military status? (Select one) *
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