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HUMAN SERVICES CASEWORKER, OPTION SPANISH SPEAKING (UPWARD MOBILITY) - 1978500

Employer
Illinois Department of Human Services
Location
Illinois Medical District, Illinois
Closing date
Jan 26, 2022

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Position Type
Other
Hours
Full Time
Organization Type
Business
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Agency: Department of Human Services

Opening Date: 1/14/2022
Closing Date/Time: 01/28/2022
Salary: $4,353-$6,370/Monthly
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 5
Plan/BU: RC062

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

Posting Identification #10-91-10537-32149-53

Position Overview

Under direction, performs professional casework activities in providing public assistance services available from the Department of Human Services (DHS) as well as auxiliary state, local and federal programs. Explains and interprets eligibility criteria and requirements for public assistance programs. Collects customer data and determines eligibility. Discusses the customer's goals and participation levels. Assesses the clients' skills and evaluates their ability to obtain and retain employment; makes appropriate referrals to other DHS programs, state services or local private services to verify individual receives available benefits. Completes case documentation, responds to electronic correspondence and makes entries into automated computer systems. Performs functions outlined below or a portion thereof (e.g. intake) as part of an assigned caseload or on a rotational basis. Communicates in Spanish to those individuals who do not read or speak English.

Job Responsibilities

1. Receives and assists customers to provide public assistance services available through DHS programs to all eligible customers timely and accurately. Explains and interprets eligibility criteria, requirements, procedures, policies and practices to applicants for public assistance as well as their authorized representatives, other public assistance providers, other divisions of DHS and other state and local agencies. Verifies data from the customer and determines initial and/or ongoing eligibility for all categories of public assistance.

2. Manages a public assistance caseload by performing professional casework duties in all categories of assistance.

3. Serves as part of a public assistance delivery network to verify clients are receiving appropriate services and supports as well as achieving welfare-to-work goals and other Welfare Reform goals and DHS initiatives. Completes case documentation, responds to electronic correspondence and makes entries into automated computer systems. Participates in discussions with other professional staff in the local office, the Regional Office and the division involving individual needs and receives recommendations regarding public assistance services and the availability of other temporary or long term support programs.

4. Meets with clients to discuss goals and activity requirements.

5. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contracts with the general public, advocacy groups, customers and community organizations.

6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires a bachelor's degree in psychology, sociology/anthropology, social welfare or a closely related field.
  • Requires one year of professional casework or crisis intervention experience in a social service agency OR successful completion of an agency-sponsored training program.
  • Requires ability to speak, read and write Spanish at a colloquial skill level.


  • Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of a qualifying examination.

    Knowledge, Skills, and Abilities

    • Requires ability to operate commonly used manual and automated office equipment including copier, fax machine and personal computer.
    • Requires the ability to communicate effectively in verbal and written form.

    Work Hours: 8:30 am-5:00 pm Monday-Friday
    Work Location: Ogden FCRC

    3920 W Ogden Ave Chicago, IL 60623-2470
    Agency Contact:

    Greer McNeil

    Email: dhs.hiringunit@illinois.gov

    Job Function: Social Services

    CANDIDATES MUST SUBMIT A SEPARATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR.

    DHS Mission Statement - IDHS' serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

    APPLICATION INSTRUCTIONS

    DO NOT APPLY ONLINE. Include the Posting ID # and applicants entire name in the subject line of the email when applying.

    Please submit application via email to: dhs.hiringunit@illinois.gov

    Current State Employees:
    • Seeking a Promotion - Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
      • Older versions of the CMS-100B will not be graded or returned to applicants.
      • Failure to complete and submit the newCMS-100B (version dated 9/2020 or after) will result in your application being rejected.


    • Seeking a Transfer - Submit an Official Position Vacancy Bid Form, Transfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
      • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.
      • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.


    • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
      • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.
      • Failure to complete and submit the newCMS-100 (version dated 9/2020 or after) will result in your application being rejected.


    Former State Employees:
    • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
      • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.
      • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.


    Non-State Employees:
    • Submit aCMS-100 Employment Application (version dated 9/2020 or after) and official college transcripts (where applicable) to the Agency Contact address listed above.
      • Documentation is required for each Posting/Bid ID or your application(s) will be rejected.
      • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.
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