UX Researcher

Job DescriptionWe are currently searching for a UX Researcher to ensure we learn everything we can about our user's behaviors, attitudes and emotions to help define the products and experiences we create. The UX team is a critical driving force behind gathering these insights and then using them to inspire and inform design. The UXR will collaborate with designers, engineering and product management to create innovative, usable, great-looking products that people love to use.

The User Experience Researcher is a critical driving force behind design. Researchers must be skilled in a wide range of quantitative and qualitative methodologies, such as design and analysis of live experiments, remote usability benchmarking and other traditional user experience research methods. You will be responsible for all phases of the research process, from project conception, to implementation, to development of recommendations and evangelism. You will work closely with product, and engineering teams, and your findings will lead directly to making our users happier.

Overall Responsibilities:

• Conduct independent research on multiple aspects of how users experience online search.
• Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.
• Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Understand and incorporate complex technical and business requirements into research.
• Evangelize research findings to diverse audiences through written reports and oral presentations.

Top 3 Daily Responsibilities:

• Collaborate closely with, or conduct, research to validate concepts, and communicate results to the teams.
• Conduct independent research on multiple aspects of how users experience online search.
• Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.

Mandatory

• An advanced degree preferred in computer science, human computer interaction, cognitive science, experimental psychology, anthropology, information science or related field.
• At least 5 years of work experience in an applied research setting.
• Experience integrating user research into product designs and design practices.
• Excellent interpersonal, communication, negotiation, and collaboration skills.
• Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Excellent working knowledge of statistics and the principles of experimental design

Desired

• Experience in working with Salesforce-based platforms is a plus
• Figma or other design tools is a plus
• Collaboration with cross-functional partners

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