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Senior UX Researcher

Creative Circle
Grand Central, New York
Closing date
Feb 15, 2022

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Position Type
UX / Design Researcher
Full Time
Organization Type
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Position: Senior UX Researcher
Location: Hybrid
Starts: Within 3-4 weeks from offer, actively interviewing
Duration: Full-time
Status: Full-time w/ benefits
Rate: $150K+ and a significant yearly bonus

Our client, a global financial services institution, is looking to hire a full-time Senior UX Researcher who has B2B experience and an enterprise background; remote to start but eventually hybrid onsite 2-3 days a week in NYC.

The client will pay for relocation to the NY area.

Qualitative and quantitative experience is required, in addition to B2B experience with complex systems. The more complex the better!

The Senior UX Researcher will closely partner with the Wholesale Payments Research Lead to advise and scale user researchs reach and impact across all of Wholesale Payments & Operations. They will take ambiguous notions and craft them into solid, testable research hypotheses around which research can be designed and executed. They will help partners understand the strengths and weaknesses of various UX research methods, driving the testing and improvement of prototypes and reference designs for websites, apps, and other digital experiences, all with the ecosystem and journey of the end user in mind.

This is an individual contributor role and there are no direct reports.

Senior UX Researcher Qualifications
8+ years of experience in User Research, preferred experience in financial industry
Masters Degree in a relevant field (Psychology, Cognitive Science, Human Factors, Human Computer Interaction HCI, Human Machine Interaction HMI, Anthropology, Sociology, etc.), or equivalent practical experience
Experience leading and managing user research
Experience working in qualitative user research for digital products
Experience with quantitative research methods; Data analysis, log analytics, VOC programs, surveys, A/B testing, benchmarking, etc.
Understanding of strengths and weaknesses of different research methods, and when and how to apply them in the product development process
Mastery of a wide variety of user research techniques and tools
Excellent rapport, networking skills and communication/presentation skills

Senior UX Researcher Responsibilities
Build a robust research portfolio in the Wholesale Payments Channels domain
Collaborate and advise on how user research can be scaled within Wholesale Payments & Operations
Assist in building consensus and driving alignment with leaders and stakeholders
Drive research maturity - setting and tracking research impact
Independently lead, advise or conduct qualitative research, applying methods such as usability testing, interviews, ethnographic observations, participatory design, card sorting or your own creative approaches
Investigate current workflows, and users needs, goals, pain points
Evaluate existing and to be developed features and design ideas
Share insights with designers, PMs, leadership, and others in the right frequency and media
Evaluate and ensure impact of research results
Advocate for user needs in internal discussions, design critiques, and project meetings
Identify research opportunities and evangelize the value of user-centrism and UX research
Contribute to the definition of a research roadmap, that supports the Digital Platforms mission beyond the operational and tactical level


Submit resume (and samples if applicable) to:
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