Join a leading fintech company that's democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:
Glassdoor Best Places to Work 2020
TIME100 Most Influential Companies 2021
Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021
Check out life at Robinhood on The Muse!About the role
Research has been central to our product development and business strategy since the very beginning - and our team continues to grow, along with our user base and product. Working with marketing and product teams at Robinhood, you'll help us systematically understand how people interact with financial products and how they think and feel about money.
We're looking for multiple marketing researchers to join our growing research team. You'll help us understand customer needs, brand sentiment, and competitive insights while also helping to develop marketing and communications strategies that drive customer engagement and growth. The ideal candidate thrives in a fast-paced environment, loves collaboration, and is curious and flexible.
This is a full-time position based in Menlo Park, New York, or remote.Your day-to-day will involve:
Planning and leading marketing research projects end-to-end, including strategic, foundational, iterative, and evaluative research to achieve our marketing objectives
Proactively and independently identifying high-impact research opportunities around customer needs, attitudes, and engagement
Translating insights into recommendations that drive brand sentiment, communications, marketing strategy, user acquisition, retention, and engagement
Integrating alternate data sources (primary and secondary research, campaign analytics, attribution metrics, etc.) to inform and support research insights
Socializing research plans and findings across the organization
Proactively shaping market research prioritization and implementation through collaboration with cross-functional partners across Marketing and ProductAbout you:
Hands-on experience independently designing and running both quantitative and qualitative research from beginning to end, including questionnaire / discussion guide creation, survey programming, sampling, data analysis (data cleaning, weighting, etc.), and reporting
Deep understanding of research methods such as focus groups, MaxDiff, brand tracking, segmentation, campaign evaluation, in-depth interviews, conjoint analysis, etc.
Experience with data analysis software such as SPSS or R, and survey programming tools such as Qualtrics
Experience working with cross-functional and matrixed teams
4-6+ years of marketing research / consumer insights experience
Bachelor's Degree in Marketing, Psychology, Anthropology, Sociology, or similar
Strong work ethic, excellent organization and communication skills
Love and care for your craftBonus points:
Masters, MBA, or PhD in Marketing, Marketing Research, Psychology, Anthropology, Sociology, Behavioral Economics, or similar
Knowledge of brand and advertising research
Experience working in finance, tech, or high-growth startups
Passion for working and learning in a fast-growing company
We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).