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Qualitative Researcher, eCommerce

Millipore Sigma
Saint Louis County, Missouri
Closing date
Dec 7, 2021

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Position Type
Research Scientist / Analyst
Full Time
Organization Type
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A career with MilliporeSigma is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

As part of our eBusiness Solutions organization, you will have the opportunity to work on the leading website in the life science industry to shape the overall customer experience and support the development of our digital strategy based on insights. As a member of the Customer Experience team, you will be a major contributor with influence on creating intuitive user experiences, advocate using data and research to deeply understand how we can help scientists select, purchase, and use the best products for their research and make the most of their time through improved e-commerce experiences.

The Qualitative Researcher, eCommerce is a major contributor on a team that delivers market, customer and competitive insights that will be used to enhance the ecommerce experience and drive business value. In this influential role you will be able to advise and help direct strategic decisions through your in-depth knowledge and advocacy of our customers, their behaviors and needs.

As a Qualitative Researcher, eCommerce you will be responsible for the development of research plans that tell a comprehensive story of the digital customer journey and identify opportunities for improvement and address unmet needs. Your research will include, but not be limited to user experience, customer satisfaction, moderation (interviews, focus groups), and ethnography. You will design, execute, and socialize qualitative customer research projects and contribute to broad mixed-method research projects collaborating with teammates and cross-functionally leading to meaningful recommendations aimed at enhancing our customer understanding and propelling digital innovation. You will also have the opportunity to deliver inspiring executive level communications and presentations to secure investments in our customer experience.

This position can be located in St. Louis, MO, Burlington, MA or work remotely within the United States.

Who You Are:

Minimum Qualifications:
  • Bachelor's degree in Marketing Research or Human-Computer Interaction, Human Factors, Cognitive Psychology, or similar with 3+ years of experience with qualitative research processes and methods (i.e., surveys and questionnaire design, personas, lab studies, diary studies, focus groups, in-home/@ work interviews and other methods) - OR -
  • Master's degree in Marketing Research or Human-Computer Interaction, Human Factors, Cognitive Psychology, or similar with 1+ years of experience with qualitative and quantitative research processes and methods (i.e., surveys and questionnaire design, personas, lab studies, diary studies, focus groups, in-home/@ work interviews and other methods)


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Requisition ID: 230441

Location: St. Louis

Career Level: C - Professional (1-3 years)

Working time model: full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone's health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by the Company. The Company uses the definition of "fully vaccinated" assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information .

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