Market Research Analyst - Remote

Job Description
Job Title: Market Research Analyst
Job Number: 2685
Location: Remote - PST
Duration: 6+ month contract

Job Description:
Core to the company's strategy is to deliver exceptional customer experience. Critical to that effort is discovering and addressing customer journey pain points. We are seeking a Digital Channel Analyst/Market Research Analyst with demonstrated success in identifying business needs through research and analytics. Discovering customer pain points is only part of the solution. These need to be sized for business impacts and potential solutions must be prioritized amongst other projects. The end goal will be to work with company development and business units to see the pain points addressed through strategic program changes.

Further, this person would be an expert in Quantum Metric, Google Analytics, Google Tag Manager, report maintenance in Data Studio, and be able to communicate technical and non-technical. This position would be in support of our web and mobile channels, joining with other data sources where appropriate.

Required Skills:

• Identifying customers pain points through customer journeys, analytics, research, etc.
• Maintaining customer pain points list and conduct analyses to evaluate and prioritize improvement opportunities.
• Working with stakeholders to identify pain points metrics and reporting tools as well as fact-based analyses and insights to enable good decisions and effective leadership by the functional units
• Develop/maintain the optimal set of metrics for success (primary focus on web and mobile, but omni-channel view including surveys, call center, email and internal customer data)
• Track/monitor/report on historical performance
• Predict/forecast likely results
• Prescribe, together with stakeholders, potential actions and estimate their impact
• Expertise in web and app tagging platforms (e.g. Google Tag Manager, Tealium) including coding custom JS tags
• Ability to lead as SME with development and product owner teams and provide recommendations for dataLayer elements and tagging
• Lead democratization and governance of Quantum Metric and Google Analytics data across organization
• Experience gathering business requirements and automating reports in a data visualization platform (e.g. Data Studio or Tableau)
• # years' experience required: 3-5 years

Preferred job skills:

• BS / BA in Social Science, Humanities, Market Research, Anthropology, Business, Marketing, Statistics, or related field.
• Minimum of 2 years of experience as project or program management, channel analyst, or in a related role like market research
• Experience and/or knowledge of transactional platforms, e.g., Medallia, Maritz Customer Experience Platform

Top 3 skills to be successful in this role:

• Strong computer skills in Quantum Metric, Google Analytics, Google Tag Manager, Data Studio, Tableau, reporting, SQL, and web analytics
• Strong business requirement analysis and reporting
• Entrepreneurial, self-starter with a hands-on approach with effective time management and organization skills

The position will be WFH.
Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.

APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.

Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.

Company DescriptionAPR Staffing was born from the merging of two well-respected staffing firms in Portland. ieSolutions, founded in 2002, has a long history as one of the largest locally owned technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned wide-spread acclaim for being a fast-growing and highly motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest growing and most respected professional staffing companies in Oregon and Southwest Washington.

Collaborating with our customers, we augment their workforce with technical and administrative talent. We provide information technology, engineering, operation, technician, analyst, project management and administrative talent to our clients through out the Pacific Northwest.

APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.