Design Strategist- Human Centered Design

Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Operations
Target Openings
1
Job Description Summary
You are fascinated and motivated by people and learning, and will bring that energy to help build new human-centered offerings as part of Personal Insurance Innovation's Venture Studio. We're on a mission to help people protect the things that matter most, and you will be responsible for discovering and developing opportunities to advance that mission. You'll help us reimagine the ways in which we reapply strengths to serve new segments and create a vision for future growth.
You will manage human centered design initiatives as the lead facilitator on internal venture teams and key contact for external partners. From scoping and planning to synthesis and storytelling, you will steer teams at various stages of innovation projects: uncovering needs and insights, rapidly prototyping new concepts, identifying assumptions, and experimenting with real world offerings. With design thinking, you will guide teams in reframing their view of the status quo to unlock new potential.
You value and seek out diverse perspectives from potential customers, teammates, and experts. You are a listener and synthesizer.
You are analytical and push beyond observations of what is happening to understand why. You are committed to understanding the problem deeply. You uncover insight by close observation, digging into data, making to learn, and considering not just what people say or do but what they may be thinking or feeling.
When faced with ambiguity you clarify hypotheses and inform direction through research and experimentation. You will design experiments and prototypes to develop a point of view, inform concepts, and assess commercial viability.
You will tell powerful stories that help inspire the next iteration of user centered innovations and craft communications that resonate with end users and internal stakeholders. You are insightful, creative, collaborative, and curious.
Primary Job Duties & Responsibilities
- Serves as the key point of accountability fornew venture buildinginitiativesthroughhuman centered designfacilitationof internal teamsandmanagementof external partners.
- Plans, conducts, and analyzes primary user research. Conducts secondary and competitive research and analysis when appropriate.
- Navigates ambiguity and reduces risk through rapid experimentation to inform assumptions.
- Helps to create a dynamic team environment by fostering empathy, collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.
- Oversees delivery of artifacts that include user insights, concept prototypes, and investment pitches within project timelines and budgets.
- Helps to create and evolve design principals, and best practices that account for user needs and context, while reinforcing brand values.
- Performs other duties as needed to advance innovation efforts.
Minimum Qualifications
- High School diploma or equivalent required.
- 2 years of project management experience required.
Education, Work Experience, & Knowledge
- Bachelor's degree in Design, Psychology, Anthropology, Social Science, Human Computer Interaction, Marketing, Communications, Behavioral Economics or a related field preferred.?
- 3years experienceadvocating for users at an organizational level preferred.
- Strong written and oral communication skills: presentation, storytelling, visual communication skills (prototyping, videography, photography, sketching,etc)
- Experience working with Human Centered Design and/or Agile teams a plus but not required.
Job Specific & Technical Skills & Competencies:
- Outstanding communication, organization, time management and interpersonal skills.
- Familiarity with a wide range of innovation methods and tools, ability to determine or develop appropriate method for a given need.
- Experience in study design, scoping, conducting user research and interviews, and analysis.
- Proven ability to instill empathy as a core value within anteam'sculture.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .