UX Research Intern, Infrastructure

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

In Infrastructure at Facebook we build tools and systems to support our internal teams with data-driven decisions and in shipping awesome products quickly. Our purpose-built tools range from data-intensive applications to powering the entire developer lifecycle from code authoring to launch, including reviews, verification, and compliance checks. Our goal is an infrastructure that is reliable and fast, yields good high quality outcomes with a good user experience, and ensures that every second of engineering time is spent on the things that matter.As the Design and Research team in Infrastructure we play a critical role in understanding product requirements to support internal teams and employees. Were here to improve usability, information architecture, and consistency. Our research insights are the foundation for establishing product vision and definition in partnership with Engineering, Product Management, and Data Science and other cross-functional partners.About the role:We are looking for candidates who will contribute to and help elevate the practice of research with creative and rigorous qualitative, quantitative, and/or design research methods. The right candidate will be an effective communicator, passionate about understanding people and their needs, curious about the relationship between employee workflows, technology and data, comfortable in a flat, fast-moving organization, and a great collaborator.

Required Skills:

Orchestrate strategic visioning and analytical activity, moving between macro trends and micro trends in employee workflows and internal tools, and developing substantiated point of views

Work closely with product teams, as well as other researchers, to identify important research questions

Act as a thought leader in research, while advocating for people who use our products

Generate insights that shape how product teams think about medium and long-term product strategy

Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions

Work cross-functionally with product design, product management, data science, content design, and engineering

Communicate insights in creative and compelling ways

Comfort with utilizing data to define and support hypotheses

Minimum Qualifications:

In process of obtaining a PhD in a human behavior-related field, such as Human-Computer Interaction, Organizational Sciences, Psychology, Sociology, Communication, Anthropology, Information Science, Computer Science, Design Research (such as a research focused track in Communication Design, Industrial Design, Service Design), or Political Science

First-hand experience conducting empirical research

Knowledge of research methods in at least one subset of methods (e.g., survey design and quantitative data analysis, ethnography, usability research) - qualitative and/or quantitative research

Experience conveying research findings and implications to audiences

Analytical, project management, and problem-solving experience

Experience with autonomy and independent decision making to weigh tradeoffs and balance demands

Experience mentoring other researchers and maintain our team's standard of work

Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment

Preferred Qualifications:

Prior experience or interest in shaping employee-facing products and processes or enterprise software are a plus.

Experience with research regarding employee-facing products and processes or enterprise software or compliance processes

Experience publishing academic research on human-computer interaction

Intent to return to degree-program after the completion of the internship/co-op

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.