UX Researcher - Remote

Company Description

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Job Description
Write research questions and discussion guides
Conduct remote and in-person research with individuals and groups of users
Create process maps and other visual artifacts to understand current and future state experience design
Research comparative products and evaluate existing data to glean further insights and opportunities
Synthesize research into functional user requirements and experiences
Leverage insights to create experience designs across the product and other touchpoints
Work closely with product managers and developers to refine product details
Test product concepts and prototypes with end users
Maintain organized systems of notes, artifacts, and backlog of needs
Collaborate closely with Product, Development, QA, Sales, Customer Success and Leadership
Tirelessly advocate for human centered design
Other duties as assigned

Qualifications
5+ years of experience in user research or a combination of education and experience in this field
Bachelor's Degree in Interaction Design, Human-Computer Interaction, Computer Science, Behavioral Science, Anthropology, Sociology, or related field
Deep understanding of user research processes & tools
Experience with product, service, and/or experience design
Ability to translate user feedback into specific needs and recommendations
Understanding of behavioral / psychological science as it pertains to user needs
Completed portfolio of projects in user research for product and service design
Incredible attention to detail and organization
Opinionated perspective for simplicity in design
Ability to envision a comprehensive user experience as it relates to product and a user journey
A collaborative, low-ego approach to working with others
A driven mindset for continuous improvement
Strong communication skills with the proven ability to sell design solutions to other team members
Experience with design tools such as Figma, Sketch or Adobe Creative Cloud, and presentation materials such as Google Slides, as well as collaborative tools such as Invision
Self-motivated to prioritize and manage workload and meet critical project deadlines
Excellent interpersonal skills and the ability to build good working relationships
Experience with healthcare a plus

Additional Information

Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.