UX Researcher Senior

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com
Job Summary
The UX Researcher will help define and drive digital product outcomes by conducting research, working with cross-functional teams and performing usability studies. Key skills include excellent written and oral communication, strong digital design and development understanding, ability to analyze and form recommendations from a variety of data sources. This role will be working closely with Design and Innovation, Product Owners, line of business partners, development team members and key leadership.

Job Accountabilities

• Work collaboratively and communicate optimally with internal teams: AB Labs Innovation, Customer Experience, Lines of Business, Data, and Engagement.
• Perform analysis and synthesis of research findings. Proactively analyze the insights from research sessions to identify key opportunities and integrate findings into product life cycle.
• Support User Centered design (UCD) launch activities and post-launch monitoring, feedback and findings for digital products.
• Assist group and enterprise (e.g. marketing, etc.) design and innovation via understanding of consumer behavior and key learnings, including customer usage/sales data.
• Recommend appropriate research methodologies for generating needed insights at all phases of the product life cycle.
• Act as a strategic thought partner and provide expert mentorship in conducting and synthesizing qualitative/quantitative research projects. This includes in-person moderated testing, remote moderated and un-moderated testing, surveys, heuristic reviews, card sorting and focus groups.
• Facilitate usability testing methodologies in collaboration with colleagues, specifically the CX (Customer Experience) team.
• Create and present financial user journeys based on current data, known assumptions, and competitive information to establish customer interaction and removal of friction and pain points.

Education

• Bachelor's Degree or equivalent combination of education and experience Degree in Human-Computer Interaction, Anthropology, Social Science, Computer Science, Design Research, Psychology, or related field combined with relevant experience Required

Experience

• 4-6 years Experience conducting user research across digital products, services and/or interactions Required

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated's anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.