User Researcher [remote]

San Francisco, California
Closing date
Dec 4, 2021

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Position Type
Research Scientist / Analyst
Full Time
Organization Type
Who we are:

Fivestars helps local businesses grow by turning their credit card reader into an all-in-one payments and automated marketing program. Our mission is to help businesses and communities thrive by turning every transaction into a relationship. Since launching in 2011, Fivestars has become a robust national commerce network, with 70 million users discovering and driving sales to 12,000+ small businesses. We help drive over 100 million transactions and $3 billion in local merchant sales annually. More than 1 million people sign up monthly to support the local businesses that make our neighborhoods great.

In Oct 2021, Fivestars was acquired by SumUp - a financial technology company that allows businesses of all sizes to receive payments quickly and simply, both in-store and online. Named as Europe's fastest-growing company in the Inc. 5000, SumUp supports over 3 million merchants globally and operates in 34 markets across Europe, the U.S., Brazil and Chile. With its card terminals and online services relied upon by businesses of all sizes from DHL to black cab drivers - SumUp is the partner of choice for small businesses from every walk of life.

Who you are:

You are an overall strong researcher with expertise in tackling challenging projects and setting your own pace. You thrive in a rapidly changing environment. You're passionate about inspiring others through a deep understanding of user research.

We're looking for a strong User Researcher who enjoys close collaboration with Product, Design, Analytics, and Marketing to craft ground-breaking product solutions in the payments space. We seek a researcher who is well-versed in a wide range of qualitative and quantitative research methodologies. You enjoy digging into complicated problems, synthesizing data, and delivering actionable insights.

What you'll do:
  • Conduct, coordinate, and support research studies in the field and on-site
  • Transform stakeholder questions into actionable research plans
  • Collaborates closely with our data scientists and analysts
  • Work cross-functionally with our design, project management, and marketing teams and report to Director of Design & Research
  • Drives research efforts at multiple stages of product development process
  • Develop and drive a research approach, schedule, and detailed plan for each project
  • Design and conduct user research to evaluate new and current products, using both quantitative studies (generative, interviews, etc.) and qualitative studies (usability, surveys, etc.)
  • Synthesize and communicate research findings to inform business and design decisions
  • Advocate for data-driven, user-centric experiences that delight users
  • Inspire and nurture the team's collective research skills, advocate for best practices, and adapt to new productivity tools

What we're looking for:
  • 3-5 years experience in user experience research, behavioral or cognitive research, or market research
  • Bachelor's Degree in Psychology, Human-Computer Interaction, Marketing, Sociology, Anthropology, or related fields
  • Ability to plan experiments, manage suppliers, coordinate interviews, create estimates, create project milestones/deadlines and budget strategically
  • Experience with classic user research methods, including both generative and evaluative (A/B testing experimental designs, concept testing, surveys, ethnographic field research, in-depth interviews, lab and remote usability testing, heuristic evaluations etc.) and skilled at selecting the right tool for the job
  • Can manage project prioritization and stakeholder relationships
  • Ability to distill complex information and concepts into key takeaways, sticky insights, and actionable presentations that can inspire colleagues
  • Demonstrates a history of conducting applied research with a product team and shipping products that have been shaped by your insights
  • Experience with survey tools (i.e. surveymonkey, qualtrics, etc.) and some usability tools (i.e. usertesting, dsout, etc.)

Nice to have:
  • Experience with working with Analytics teams and tools (i.e. R and RPSS)
  • Marketing or creative agency research experience
  • Master's degree in related field

Benefits & More:
  • 4 weeks of annual PTO plus 10 paid holidays
  • Medical, Dental and Vision benefits, along with too many to list!
  • Career Coaching & Development
  • 401(K) Retirement Plan and Paid Parental leave
  • Benefits that holistically support your physical, emotional, and financial wellbeing
Fivestars provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or other applicable protected categories. In addition to federal law requirements, Fivestars complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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