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UX Researcher

Rock central
Atlanta, Georgia
Closing date
Nov 28, 2021

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Position Type
UX / Design Researcher
Full Time
Organization Type
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Minimum Qualifications
  • 5 years of experience in user research and/or similar field
  • Bachelor's degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once
  • Demonstrated ability in presentation and storytelling

Preferred Qualifications
  • 7 years of experience in user research and/or similar field
  • Master's degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
  • Demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis
  • Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders
  • Understanding of the mortgage or financial services industry (fintech)

Job Summary

The UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitudes and behaviors. They provide actionable insights and artifacts to drive direction and confidence in product decisions. They engage and support a culture of research and continuous learning across the company.

  • Work across disciplines to explore research opportunities within a given business area, then size and prioritize tasks to meet deadlines
  • Design and conduct studies that leverage multiple research methods while maintaining the appropriate scope
  • Identify when project assumptions and/or potential bias impacts your research, and share the potential impact when delivering research findings
  • Gather and synthesize research findings into actionable insights, packaged and delivered in accordance with audience needs and priorities
  • Visualize research findings into tangible artifacts such as customer journey maps, service blueprints and personas
  • Collaborate with product teams to build balanced, data-driven backlogs that address both user and business needs
  • Build strong relationships across business areas and disciplines as a supporter of UX Research

Who We Are

Rocket Companies is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. And we're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.


This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.
Job ID: R-067728Employment Type: Full TimeJob Area: Product
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