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Sr. UX Researcher

Globality, Inc
Palo Alto, California
Closing date
Nov 27, 2021

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Position Type
UX / Design Researcher
Full Time
Organization Type
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**Sr. UX Researcher**

at Globality, Inc. Palo Alto, CA At Globality, we're proud to embody the core values of innovation, collaboration, and trust in both our culture and product.

We're creating ground-breaking technology utilizing a world-class, AI-powered Platform that revolutionizes how businesses buy and sell services. We are an open, inclusive, and diverse organization and our employees are at the heart of the great products we create.

We've raised over $310M an are supported by an impressive group of prominent investors, including Al Gore and SoftBank Vision Fund. Our co-founders, Joel Hyatt and Lior Delgo, are seasoned entrepreneurs who bring an extensive business-building experience to our organization. Our impressive board includes Dennis Nally (former Global Chairman of PwC), and Ron Johnson (former SVP of Apple).

We're excited to deliver the best in both innovative technologies and customer-focused experiences to realize our mission of creating a more inclusive global economy. Come help us build something great!

**Role Summary:**

We are looking for an experienced User Researcher who is interested in solving product and user challenges. Our approach includes adaptive research methods for conversational interfaces, artificial intelligence (AI) powered interactions, combining human experts with machine intelligence, and creating behaviorally informed habit-forming and habit-changing dynamics.

You will work closely with our Design and Product teams to develop and evolve user experiences across our product and experiences for client users, service providers, and our internal team of domain experts. You will be the first user researcher collaborating with cross-functional teams to user testing design workflows, interactions and visualizations, create personas and evangelize the product vision across the company.

As a member of our design team, you will help develop and foster a robust user research culture, and partner with designers, engineers and product managers.

**What you will be doing:**

* Lead user research end-to-end experiences
* Identify questions for product and business
* Find users with similar enterprise experience for onsite interviews and usability testing
* Gather insights from interviews, share findings and next steps through presentation decks and reports
* Partner with product and design teams on user testing, including paper prototypes to high fidelity mockups
* Collaborate with PMs, designers, engineers and leadership
* Use qualitative and quantitative methods
* Develop and maintain our go-to user research methodologies

**What we are looking for:**

* Minimum of 4-6 years of experience (corporate, software, web) a user research participating in the complete product development lifecycle of several successfully launched web and/or software applications
* Experience with one or more of the following: conversational interfaces, Bots/Assistants, AI/Machine Intelligence

* Experience working with cross-functional teams including product management, engineering, and customer facing functions
* Degree in HCI, Psychology, Anthropology, Cognitive Science, or equivalent combination of education experience
* Portfolio of research work (charts, scripts, reports, before and after results) that created high impact to product, UX and business
* Able to work independently and work on multiple projects
* Experience with enterprise applications
* Able to create paper prototypes, wireframes, reports
* Data driven, understand user metrics
* Experience with different types of user interviews: phone calls, in-person and online

We are an equal opportunity employer and a participant in the E-Verify program. We believe diversity makes teams better and that discrimination based on race, gender, or anything else is self-defeating.

**California Privacy Right Notice for Job Applicants**

The purpose of this notice is to provide you with information on the categories of personal information that are collected by Globality, Inc. ("Company") about employees and applicants and the purposes for which this personal information is used.


Personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular employee or applicant. Personal information does not include publicly available information.

**Categories of Personal Information**

Company collects and stores different types of personal information about employees and applicants such as:

* Pre-recruitment data, e.g. personal data contained in a job application form, resume, education, references, interview notes, etc.
* Where permitted by law and applicable, we may collect the results of credit and criminal background checks, the results of drug and alcohol testing, screening
* Name, gender, home address and telephone number, date of birth, marital status, employee identification number and emergency contacts
* Residency and work permit status, nationality and passport information
* Information related to gender, race, or ethnic origin for purposes of complying with anti-discrimination laws
* Social security or other taxpayer/government identification number
* Payroll data, e.g. tax forms, bank account information, etc.
* Information related to benefit entitlements and plans, e.g. details of participation, contributions made, beneficiary information, etc.
* Employee stock information
* Employment details such as job title/position, office location, hire/transfer/promotion dates, offer letters/employment agreements, compensation data, performance data, disciplinary and complaint/grievance documentation, training records, travel and expense records
* Medical and other relevant information/documentation for purposes of disability accommodation, leaves of absence, verification of need for time off, etc.
* Time and attendance records
* Clothing sizes, photograph, videos, physical limitations and special needs
* Date of resignation or termination, reason for resignation or termination, information relating to administering termination of employment
* Data collected through monitoring processes (e.g. building access control records collected via wall terminals, records of automatic monitoring operations of Company IT and Communications equipment, as carried out by software operating automatically)
* Images captured/recorded by Company's CCTV system
* Voicemails, e-mails, correspondence, documents, and other work product and communications created, stored or transmitted using our networks, applications, devices, computers or communications equipment
* Data relating to accidents or dangerous occurrences in the workplace
* Information required for Company to comply with laws, the requests and directions of law enforcement authorities or court orders (e.g., child support and debt payment information)
* Acknowledgements regarding our policies, including employee handbooks, ethics and/or conflicts of interest policies and computer and other corporate resource usage policies
* Any other information that you provide directly to us

**Purposes For Which The Categories Of Personal Information Will Be Used**

Company may use your personal information for the following purposes:

* Managing all aspects of an employee's employment relationship, including, but not limited to: determining eligibility for initial employment, including the verification of references and qualifications; pay and benefit administration; the issuance and management of stock options and restricted stock units; corporate travel and other reimbursable expenses; development and training; absence monitoring; project management; auditing, compliance, and risk management activities; conflict of interest reporting; employee communications; performance evaluation; disciplinary actions; internal investigation activities; career management, including the assessment of qualifications for a par
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