User Research Intern

Birmingham, Alabama
Closing date
Dec 2, 2021

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Position Type
Research Scientist / Analyst
Organization Type
At Shipt, we are transforming the shopping experience and giving time back to consumers. Shipt Shoppers handpick everything from fresh groceries to household essentials, then deliver them to your door in as little as one hour. Shipt is improving lives by giving people back more of their time, the most valuable resource. Be a part of building an amazing grocery delivery experience. Our culture is high energy, entrepreneurial, and autonomous. UX Researchers at Shipt are our ultimate user advocates: they learn what our Members and Shoppers want from our service, influence our roadmap, and evaluate our user experience. As a UX Researcher, you conduct independent research, analyze real user behavior and work with User Experience Designers, Products Managers, and Engineers to improve our product features and develop new ones. Your work spans across both our Member and Shopper apps, and you are encouraged to identify new opportunities for user experience improvements. We strive to "bring the magic" with our products, and your job is to make that connection intuitive and accessible. This is a full-time, paid, 12-week remote program What You'll Gain: At a company our size ("smallish" but growing), every research effort has an immediate, highly visible impact on our products, our users, and our team. * You will work on real and important projects - we have no other kind. * You will have the chance to receive mentorship from researchers with various backgrounds and "super powers" in our tight-knit Product Design & Research team. * You will work in a cross-disciplinary environment and learn to effectively partner with PMs, Engineers, and Designers. * Most of all, your ideas will be heard - we have no egos here, and everyone's opinion is valid. Your responsibilities: * Collaborate with other researchers, design, product, and engineering to generate research plans and goals * Recruit and screen participants for studies * Perform a variety of qualitative and quantitative research to understand user needs, desires, and pain points. Requirements: * Knowledge of a variety of both qualitative and quantitative research methods * Knowledge of statistics and the principles of experiment design. * Solid analytical, interpersonal, communication, negotiation and collaboration skills. * Resourceful and a self-starter who is passionate about advocating for our users * One of the following: * Graduation from a UX design or UX research bootcamp * Graduation from/enrolled in a degree in HCI, sociology, anthropology, design thinking, product or industrial design, public health, psychology, social work, or a related major * UX research experience (either previous internships or volunteer) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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