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User Experience Research Manager

Employer
Google
Location
New York, Iowa
Closing date
Nov 26, 2021

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Position Type
UX / Design Researcher
Hours
Full Time
Organization Type
Business
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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Sunnyvale, CA, USA; San Bruno, CA, USA; Bellevue, WA, USA.
Qualifications
  • Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or a related field, or equivalent practical experience.
  • 8 years of work experience in an applied research setting, and/or product research and development.
  • 3 years of experience managing UX research teams.

Preferred qualifications:
  • Master's degree or PhD in a related field.
  • 15 years of relevant work experience, including experience integrating user research into product designs and design practices.
  • Experience with SQL, Python, SPSS and remote usability testing tools, such as Keynote or UserZoom.
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
  • Excellent working knowledge of statistics and the principles of experiment design.
  • Effective interpersonal, communication, negotiation and collaboration skills.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." Google's UX leaders help define and drive the future of Google design. They create and clarify strategy, conceptualize UX ecosystems in ways that mitigate complexity, and inspire teams to push the boundaries of what's possible. They possess a clear vision of the future of user experience and have the courage to pursue forward-thinking design.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. You are a thoughtful team leader, manager, expert researcher, and visionary. You'll be responsible for guiding the careers of your team members, working closely with each of them to help them realize their full potential.

UX Research Managers are fierce advocates for the people who use our products as well as the members of their teams. You're an expert at using qualitative research methods such as field studies, interviews, and diary studies to shape product development and influence overall strategy.

In this role, you'll take the time to understand not just the execution side of UX, but also the business aspects of the products we build. You'll collaborate with leaders of other UX, Engineering, and Product Management teams to create innovative experiences across all of Google's products, leveraging your passion for brand, craft, and design quality.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users' needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products' unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google's philosophy: "Focus on the user and all else will follow."
Responsibilities
  • Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.
  • Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.
  • Understand and incorporate complex technical and business requirements into research. Advocate research findings to diverse audiences through written reports and verbal presentations.
  • Manage a team of User Experience Researchers.
  • Foster Google's culture and principles within the group, while setting new standards in executional and operational excellence.
Locations
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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