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2022 Experience Research Internship

Weight Watchers
Church Street, New York
Closing date
Dec 6, 2021

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Position Type
UX / Design Researcher
Full Time
Organization Type
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WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all. A Summer Internship with Purpose: WW's 11-week, paid summer internship program provides opportunities for learning and personal development, networking and engagement with WW leadership teams. WW is based in San Francisco, New York City, and Toronto, but operates under the new Work From Wherever policy (WfW) which embraces the future of work as human-centric and empowers employees to shape when, where and how they work to achieve the best possible results. WW fosters an environment where employees feel accepted from day 1, included and a part of the community. Interns gain hands-on experience and exposure within their discipline and team while making real contributions, receiving mentorship and learning from constructive feedback. As a WW intern, your work contributes to the company's overall success, impacting the lives of millions. My Impact as a WW Experience Research Intern: The WW Product Design team is looking for an Experience Research intern who will advance our understanding of what people need and why throughout their health and wellness journey. As a member of the Omnichannel Experience Insights team, you will leverage various research methods to provide actionable insights to designers and product managers to inform the evolution of our members' app experience. Along the way, you will be working closely with other experienced researchers and cross-functional team members who will assist you. Success means that we are advocating for members' needs and influencing decisions that impact the delivery of engaging and empowering experiences to our members, ensuring we're delivering happiness to customers, partners, and teammates. Key product areas being supported include Growth & E-comerce, Digital 360, & Program. Specific responsibilities include- * Contribute to research projects by preparing study guides and conducting sessions * Learn about the needs and pains of people within the WW community (members, prospective members, coaches, etc.), pairing the appropriate research method to the project needs. Research methods used could include in-depth interviews, concept tests, usability tests, diary studies, digital ethnography, surveys, or a new method you invent * Learn how to translate research findings into usable and actionable insights that inspire changes to the user experience * Identify opportunities to integrate quantitative data into qualitative research findings, when possible * Collaborate with smart, passionate experienced researchers, designers and product managers in various offices around the world (NYC, San Francisco, and more!) * Work with senior researchers as they collaborate with product managers and designers to understand the business requirements and learning objectives related to research requests * Deliver engaging presentations that communicate research insights to stakeholders (e.g., product managers, designers, engineers, and executives) and advocate for users' needs Educational Requirements & Desired Skills: * Graduation date between December 2022 and May 2023 * Pursuing an undergraduate degree in psychology, cognitive science, human-computer interaction, design, sociology, anthropology, or a related field with a GPA of 3.0 or higher; may be participating in a non-traditional job training program that focuses on research, design or tech/engineering * Prior experience, training, and/or course work in user research, user experience design, design thinking or similar field * Adaptability and a willingness to try new things (i.e., a growth mindset) * Critical thinking and problem solving Check out our latest Tech Blog post to learn about our 2021 Virtual Summer Internship Program At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

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