CIB - User Experience Design Lead, Vice President

Employer
JPMorgan Chase Bank, N.A.
Location
The Gap, Illinois
Closing date
Dec 2, 2021

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Position Type
UX / Design Researcher
Organization Type
Business
Put your design leadership into action by joining one of our User Experience teams and shape the future of how people use our products. As a User Experience Lead, you'll use client-centric design methods to conceptualize, model, and design innovative experiences. You'll work in close collaboration with business and technology partners to deliver world-class digital experiences.

Responsibilities
  • Drive a user-centric design approach with rapid testing and iterative prototyping for complex highly functional business applications
  • Both formally or informally uncover user needs and contexts via primary and secondary research techniques and leverage your learnings to come up with the big idea
  • Create, present, and document proposed solutions from the big ideas to the smallest components which might include interaction models and flows, screen and component states, data and information hierarchies
  • Lead cross-functional, collaborative design thinking workshops to drive human-centered creative problem solving
  • With a solid understanding of the users, steer not just the design but also, where appropriate, the product strategy
  • Escort a proposed solution through to deployment and beyond ensuring that the vision becomes a reality
  • Grow and foster a high-performance UX team

Qualifications
  • 5- 8 years of experience working as a user experience professional
  • Experience leading small- to-medium-sized teams
  • Experience designing applications within complex business domains similar to financial services
  • Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment
  • Ability to use prototyping tools to convey design intent
  • Academic and applied knowledge in one or more related areas including: UX Design, Interaction Design, Product Design, Service Design, Design Research, Psychology, Anthropology, Prototyping, Strategy. Master's degree preferred
  • To be considered for this position, you must have a portfolio available for review

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is at the forefront of investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.

J.P. Morgan's Corporate & Investment Bank (CIB) is a leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than a hundred countries.

Our international design team of 150+ designers in 6 locations plays a key role in building customer-centric products and services for our people and clients.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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