User Experience Researcher

Hillsboro, Oregon
Closing date
Dec 10, 2021

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Position Type
UX / Design Researcher
Full Time
Organization Type
Job Description
Intel's mission is to create world-changing technology that enriches the lives of every person on earth. We stand at the brink of several technology inflections-AI, 5G network transformation, and the rise of the intelligent edge-that, together, will shape the future of technology. Silicon and software are at the core of these inflections, and Intel is at the center of it all. We create, innovate, and push the boundaries of technology.
At Intel we are fearless, bold, and innovative. We are inclusive and strive to build a culture of belonging. We are customer obsessed - our customers' success is our success. We have a One Intel philosophy - we appreciate, respect, and trust each other. We value truth and transparency, and are committed to being open, honest, and ethical. And we are committed to quality - to high quality work and a safe workplace.
About the Research and Experience Definition (RED) Team:
The Research and Experience Definition (RED) team in the Client Platform and Silicon Architecture (CPSA) group, within the Client Computing Group (CCG) at Intel, drives an outside-in approach to platform architecture by gaining a deep understanding of how people use technology in order to create products that fit into, and improve people's lives.
RED (Research and Experience Definition) is seeking a User Experience Researcher to be the voice of the user working alongside user experience designers and silicon architects to develop and drive new use cases that will significantly impact business by contributing to the shape and direction of Intel platforms.
In this position you will work collaboratively with a cross-functional team of UX designers, researchers, silicon architects and developers to explore, create and refine ways in which our customers connect, manage, and use our devices every day. You will contribute to the product roadmap, drive future concepts, and deliver improvements to Intel's computing platforms.
Collaboration is essential, requiring you to be a great communicator who successfully presents information and aligns with architecture teams, as well as with key business units. Additionally, you must be comfortable working with a high level of ambiguity in a complex field.
In RED, we care about your career growth. Once you join the team, you will work with your manager to craft a career plan and you'll review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore the company, take on bigger opportunities, or get to the next level, we'll help you get there. Our research puts people first, and our work group reflects that approach.
Job Responsibilities include but not limited to:
Conceiving and conducting research projects, and sharing research insights with architectural and business teams.
Developing and executing a strategic program of research working with cross-functional teams of UX definition designers, researchers, product managers, business leaders and architectural engineers to explore, create and refine the ways people will experience our platforms.
Research activities could include:
- Ethnography
- Contextual inquiry
- Survey design
- Diary studies
- Concept testing
- Usability testing
An Ideal Candidate should demonstrate
- Excellent communication, presentation, interpersonal, and analytical skills; an ability to communicate complex technical concepts clearly and persuasively across different audiences
- The ability to quickly get up to speed on technically complex systems, while still maintaining a human-centered research approach.
- The ability to self-organize, self-motivate, work autonomously, and multi-task in a fast-paced environment without compromising quality.
- The ability to work with ambiguity, show strong decision-making skills and exhibit best practices
- The ability to work closely with cross functional teams while amplifying the impact and value of user research.
- The ability to build a research roadmap and to communicate and refresh it on a regular basis to ensure relevancy.
- The ability to identify best methods based on research questions, timelines and resourcing.
- The ideal candidate will have a deep understanding of a variety of user research methods and best practices.
- That candidate will also have a nimble, creative, and pragmatic approach to work, and will be interested in pushing the boundaries of foundational UX research.
- The ideal candidate is a passionate researcher with exceptional observational and analytical skills who is committed to doing what is right for users.
You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum Qualifications:
Master's Degree in Human Computer Interaction, Computational Social Science, Anthropology, Human Centered Design, or similar field.
3+ years proven success driving User Experience Research projects with demonstrated impact.
3+ years of end-to-end experience with all aspects of research (study design to reporting)
3+ years of hands-on experience with field research, ethnography, social media analytics or market research.
Preferred qualifications:
Exposure to data analytics, data mining and data visualization is a plus
6+ years of experience performing research in a corporate setting
6+ years of experience working with external research agencies
6+ years of experience working with teams that include diverse skillsets (design, research, engineering, etc.)
Inside this Business Group
The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to continue to advance PC experiences to deliver the real-world performance people demand. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth.
Other Locations
US, California, Folsom;US, California, Santa Clara
Intel Corporation will require all new U.S. employees to be fully-vaccinated for Covid-19 as a condition of hire unless they have an approved accommodation ( in place under applicable law. Newly-hired employees will be required to provide proof of vaccination prior to their start date.
Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

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