Senior UX Researcher - Remote

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.

Minimum Qualifications

+ 7 years of experience in user research and/or similar field

+ Bachelor's degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

+ Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once

+ Demonstrated ability in presentation and storytelling

+ Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders

Preferred Qualifications

+ 10 years of experience in user research and/or similar field

+ Master's or professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

+ Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies

+ Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis

+ Understanding of the mortgage or financial services industry (fintech)

Job Summary

The Senior UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitudes and behaviors. They provide actionable insights and artifacts to drive direction and confidence in product decisions. As champions of the UX research discipline, they foster a culture of research and continuous learning across the company.

Responsibilities

+ Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines

+ Design and conduct creative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope

+ Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible

+ Gather and synthesize research findings into actionable insights, packaged and delivered per audience needs and priorities

+ Visualize research findings into tangible artifacts such as customer journey maps, service blueprints and personas

+ Collaborate with product teams to build balanced, data-driven backlogs that address both user and business needs

+ Build strong relationships across business areas and disciplines as an advocate of UX Research

+ Mentor and share best practices with junior UX researchers through dedicated feedback, collaboration and delegation

Who We Are

Detroit-based Rocket Companies® is a family of businesses providing simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in several different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

Colorado Candidates Only. Pursuant to the disclosure requirements of C.R.S. § 8-5-101, et seq., the minimum salary for this position for candidates in Colorado is approximately eighty-four thousand five-hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed minimum compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. The Company is a proud equal opportunity employer and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you're looking for the next step in your career, you've come to the right place.