Team Leader, UX Research - Remote

Minimum Qualifications

7 years of experience in user research or similar field
3 years of experience mentoring other researchers
Bachelor's degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders
Demonstrated ability collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once

Preferred Qualifications

12 years of experience in user research or similar field
5 years of experience mentoring other researchers
Master's or professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis
Demonstrated ability building a rigorous and impactful UX research community of practice at scale
Demonstrated ability working with the mortgage or financial services industry (fintech)

Job Summary

The Team Leader of UX Research leads a UX Research team that plans and executes creative studies that drive empathy and understanding of user goals, needs, attitudes and behaviors. They implement the vision of the UX Research team and develop team members by assisting them with the day-to-day tactical work.

Responsibilities

Guide and align the UX Research team within a given business area to effectively balance strategic and tactical research work
Support the practice of applying mixed methods research (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope
Spotlight actionable insights and artifacts, socializing a compelling narrative that drives change
Discover emerging research methods, approaches and processes, and enable adoption of those practices into our work
Build strong partnerships across business areas and disciplines as a promoter and thought leader of UX Research
Strengthen the maturity of the UX Research team by cultivating a culture of learning and passion for the discipline through collaboration, delegation, and interactive learning activities
Balance constructive feedback, accountability, and positive recognition to develop growth-centric, trusting relationships with team members
Proactively engage with team members to deeply understand their pain points, and support them in resolving blockers or conflicts
Hire talent that strategically complements the team's strengths, weaknesses and opportunities

Who We Are

We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11 consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 - 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.

If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.