Sales Cloud Contract Researcher-21-01977
- Employer
- LeadStack Inc.
- Location
- Stratford, California
- Closing date
- Oct 31, 2021
View more
- Position Type
- Research Scientist / Analyst
- Hours
- Full Time
- Organization Type
- Business
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Responsibilities:
* Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders
* Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, unmoderated testing, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)
* Synthesize research findings into insights and recommendations for the product team, and work with stakeholders to socialize these findings
* Partner with other researchers on projects aimed at deeply understanding the needs and use cases of customers who will be using the product
* Work independently on fast-paced projects, requiring attention to detail and working within constrained timelines
* Project focus may include discovery of user behaviors and needs, product use case identification, feature prioritization, concept testing, business value of potential solutions, among others
Required Skills:
* 4-5 years of experience in user research with cross-functional teams (e.g. design, product management, engineering)
* Understanding of the strengths and shortcomings of different research methods
* Ability to independently drive research engagements from end to end (planning, designing, executing), in collaboration with stakeholders and manager
* Excellent observation, note-taking, and synthesis skills
* Comfort with at least two qualitative methods in addition to usability testing; comfort with executing and analyzing basic surveys
* Ability to prioritize time between multiple projects and adapt to changing schedules and priorities, with input from manager
* Excellent oral and written communication skills
* Excellent teamwork and collaboration skills
* B.A./B.S. in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Nice to Have:
* M.A./M.S. or Ph.D. in a research- or business-focused discipline or in a field emphasizing human behavior
* Deep understanding of when and how to apply different research method at different phases of the product development phase, and in the context of external constraints
* Understanding of, or experience with, CRM tools
* Familiarity with unmoderated user research tools
* Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders
* Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, unmoderated testing, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)
* Synthesize research findings into insights and recommendations for the product team, and work with stakeholders to socialize these findings
* Partner with other researchers on projects aimed at deeply understanding the needs and use cases of customers who will be using the product
* Work independently on fast-paced projects, requiring attention to detail and working within constrained timelines
* Project focus may include discovery of user behaviors and needs, product use case identification, feature prioritization, concept testing, business value of potential solutions, among others
Required Skills:
* 4-5 years of experience in user research with cross-functional teams (e.g. design, product management, engineering)
* Understanding of the strengths and shortcomings of different research methods
* Ability to independently drive research engagements from end to end (planning, designing, executing), in collaboration with stakeholders and manager
* Excellent observation, note-taking, and synthesis skills
* Comfort with at least two qualitative methods in addition to usability testing; comfort with executing and analyzing basic surveys
* Ability to prioritize time between multiple projects and adapt to changing schedules and priorities, with input from manager
* Excellent oral and written communication skills
* Excellent teamwork and collaboration skills
* B.A./B.S. in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Nice to Have:
* M.A./M.S. or Ph.D. in a research- or business-focused discipline or in a field emphasizing human behavior
* Deep understanding of when and how to apply different research method at different phases of the product development phase, and in the context of external constraints
* Understanding of, or experience with, CRM tools
* Familiarity with unmoderated user research tools
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