Experience Design (UX & CX) Researcher

Founded in 2001, FreshForm is a leading boutique Experience Design and Innovation Consultancy based in San Diego, California. FreshForm is looking for an Experience Design Researcher with a human-centered design background to deliver results for cross-industry clients by conducting hands-on user research for products, services and experiences. The right candidate will bring qualitative methods, enterprise research expertise, and a broad acumen to deliver exceptional outcomes to our impressive list of clients.

Our clients rely on us to help solve their most complex problems from driving digital and cultural transformations to building lovable products and services. The role of FreshForm's Experience Design Researcher plans, facilitates, and synthesizes user and customer research, through close collaboration with senior leaders, business analysts, product managers, designers, and engineers.

We are looking for a person who is a natural at managing ambiguity, working with purpose, and always elevating the voice of the customers. At the end of the day, fulfillment comes in the form of actionable insights that deliver proven business results. This role has an opportunity to make a big difference within a small team tackling some significant challenges.

Note: Be prepared to share examples of enterprise research projects during the interview process.

Primary Role and Expectations

• Plan, manage and collaborate on research qualitative projects from start to finish
• Understand and utilize methods that are best to answer different client needs and questions
• Develop research and learning plans
• Ensure the qualitative work is grounded in a deep and contextual understanding of what matters to the people using the products and services for which were designing
• Lead design research activities including research planning, fieldwork execution, analysis, synthesis, research storytelling, and deliverables
• Develop new research methodologies, tools, and/or systems that demonstrate the business value of CX for FreshForm and our clients
• Present compelling stories of research findings to a variety of stakeholders (business, technical, design) with clear and actionable insights through written, visual and verbal communication

Requirements

• 4+ years of experience conducting qualitative research in applied research settings; consultancy, agency, or enterprise
• At least a Bachelors degree or equivalent experience in design research or a human behavior related field such as Psychology, Cognitive Science, Sociology, Anthropology, or similar fields requiring research
• Comfort with the unknown, moving targets and building a path forward
• Diverse industry experience, ideally with work product from both B2B and B2C
• Experience with CX Transformations through journey management program, planning, and execution
• Proven experience learning and leveraging a variety of online research tools; Dovetail, Otter, UserZoom, UserTesting, Qualtrics, Medallia, Pointillist, etc.

Bonus Experience

• UX Design experience
• Enterprise consulting experience
• Graphic design experience

At FreshForm, you will

• Create Uniquely Meaningful Experiences (UMEs)
• Live and breathe human-centered design methodologies
• Follow innovative design thinking techniques
• Optimize experiences through research, testing and iteration
• Participate at the intersection of technology and human factors
• Collaborate with a passionate, smart, and talented team of strategists, designers, developers, and makers who care about creating quality customer and employee experiences
• Be a subject matter expert in your field; training and mentoring others

FreshForm Foundational Principles

• Keep it Real. Always be authentic in what you think, say, do, and in what you create for others.
• Dig Deep. Embrace empathy and try to really understand where people are coming fromwith each other, our clients, and the people we create for.
• Cultivate Curiosity. The world belongs to those with an insatiable thirst to know. Ask moreassume less. Learn something new everyday.
• Proceed With Purpose. We solve problems that make life better by anticipating tomorrow, not just today.
• Seek Excellence. Good is NOT good enough. Strive for unforgettable.
• Embrace Your Creativity. We are ALL designersbe inclusive of ideas, not exclusive.
• Leverage Data. Data gives us the insights we need to make smarter decisions and realize better outcomes.
• Embrace Technology. Technology can enhance peoples lives and is most powerful when invisible. The end-user is always our north star.

FreshForm is a remote-friendly work environment. However, we will prioritize candidates located in San Diego (or willing to relocate) as we anticipate the demand for on-site research will accelerate in the next 12 months. 100% remote (US only) is an option for a stellar candidate.

by Jobble