Market Research Manager

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Marketing Services (Global Marketing Insights & Analytics) - MarketResearch Manager

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do.

Our network - VisaNet processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and NFL, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Essential Functions

Do you have a passion for findings connections and building synergies that spark amazing insights and drive business results? Do you seek out challenging work that will flex your intellectual muscles? If you do and you like to collaborate with similar minded people, the Global Insights & Analytics team at Visa has an exciting opportunity for you to use your skills and market research expertise to develop solutions that will provide Visa and our clients with access to best in-class research expertise and capabilities.

The Market Research Manager role will be within the Visa's Global Insights & Analytics team and will support the establishment of the Global Marketing Insights & Analytics pillar within Marketing Services Delivery. Marketing Services Delivery provides deep marketing expertise across a range of disciplines to provide solutions to our clients' business challenges.

The position will report to: Senior Director - Marketing Insights Services. In the role for: Marketi Research Manager, you will:

• Support the ideation, development and execution of solutions that provide Visa and our clients with access to best in-class research expertise and capabilities, and that support business goals for both Visa and our clients.
• Contribute to the development and management of a framework that measures the impact of client engagements as well as help build support internally and help sell-in more client engagement.

• Support relationships with business partners across the organization and regions, as well as with Visa's clients. This position fills a key role in our expanded focus on developing client marketing insights solutions that are offered through regional Visa Consulting & Analytics (VCA) teams.

• Provide subject matter expertise and leverage robust proprietary and third-party analytics and research to identify market entry opportunities, growth areas and consumer intentions, behaviors and barriers for Visa and clients.
• You will support partnerships with other marketing service lines (e.g. strategy, creative services, marketing execution, sponsorship and partnerships) and research agency partners to create and deliver end-to-end solutions that address clients' marketing needs, drive business outcomes, and that ultimately result in increased Marketing Services revenues.

• You will manage research agency partners during research solutions' development, including routing materials for review and securing stakeholder approvals
• You will provide project management support for client research projects, including running status calls, drafting agendas and call notes, routing materials for necessary approvals.
• You will design and manage client research projects with the research agency as needed
• You will work cross-functionally to maintain clear communications and secure internal stakeholder alignment
• You will take the lead on the development and routing of legal agreements, purchase order creation and management, project timeline and budget management, program tracking and results management

The manager must be able to thrive in a dynamic, highly matrixed environment. You are a results-oriented individual, flexible, with a "can do", positive attitude.

Additionally, you have a consistent track record in working collaboratively with internal team members and external clients, must be detail oriented and thoughtful when preparing materials for clients and partners, and should be qualified to communicate directly with clients and senior leadership.

Characteristics:

• A real passion for researching, analyzing trends and interpreting data to uncover insights, and for project management and attention to detail
• Intellectually curious and analytically rigorous. Solution oriented, looking for ways to contribute added value.
• Ability to work independently, think differently and drive change.
• Positive approach and commitment to collaboration with shared purpose.
• You are a strong strategic thinker and problem solver who approaches any challenge with thoughtfulness, drive and appropriate urgency
• Executive presence and ability to present and represent Visa both internally and with clients
• You are a collaborative and "hands-on" teammate who builds strong relationships internally and externally, and works well under pressure, thriving under tight deadlines
• Uses good judgment and communicates up, down and across effectively

Qualifications

Basic Qualifications

• Bachelor's Degree with at least 4 years of business experience and the majority of your work is related to market research/ insights and project management

Preferred Qualifications

• You have 5-7 years of work experience with a Bachelor's Degree or more than 4 years of work experience with an Advanced Degree (e.g. Masters, MBA) - primarily in insights and analytical functions, with experience conducting analysis of primary market research data and data-driven analysis for brands and businesses, and/or innovation and customer experience areas from the tech, consulting, CPG, retail, agencies, financial or payments industries.
• Preference for degree in marketing, market research, psychology, sociology, anthropology, and/or in a quantitative field like Economics/Econometrics, Statistics, Operations Research.
• You have foundational understanding of branding, advertising (traditional and digital), marketing concepts, product development and strategy a plus;
• Background in payments, financial institutions or consumer lending a plus
• Experience working with, or at external research agencies
• You have strong written and oral communication skills
• You have prior experience coordinating cross functional, end-to-end projects that included a high level of detail
• You are a team player able to work on multi-part projects across teams and able to ensure project deadlines and budgets are met
• Ability and initiative to self-manage when necessary and ability to multitask to support multiple efforts as needed
• Experience running meetings with internal and external customers and users
• Positive relationship management skills and ability to influence decision makers both internally and externally
• You are proficient in Excel and PowerPoint
• Client-facing experience a plus

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Additional Information

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.