UX Researcher

Duration: Contract to Hire

Location: Remote in SF/Bay Area - will report into office 2-3 days a week starting in March of 2022

Our client, a top Dental Insurance company, is looking for a UX Researcher to join their team.

JOB DESCRIPTION:

UX Researcher passionate about & experienced with advocating human-centered design and the value of user insight across the full design lifecycle. In this role, you will create understanding and empathy around user needs, stated and unstated, for the entire product team including Designers, Product Managers & Engineers. You will work closely with Designers to explore new experiences, concepts and features that advance our goal to be a trusted health partner of our customers. Sr UX Researchers focus on developing research strategies to ensure we provide responsive research finding while maintaining a focus on quality.

RESPONSIBILITIES:

• Design, plan and run user research studies, including personally conducting sessions.
• Utilize a repertoire of tools and techniques to gather insights and feedback regarding customers and product experiences.
• Work closely with design and product to understand complexities of product challenges and related research questions.
• Identify user research approach, priorities, and deliverables that address design goals and provide appropriate recommendations.
• Engage with stakeholders, product owners, engineers, content strategists, business owners and other designers.
• Communicate research insights concretely and intuitively for the greatest impact. Work with the manager of design operations to continually evolve and standardize research toolkit.
• Independently plan and develop research strategy with other Sr UX Researchers Designers, and Product Managers to gather necessary product and design insights with available resources.

SKILLS + EXPERIENCE:

• 3-5 yrs of relevant work experience within User Experience, Human-Computer Interaction, applied research setting, and/or product research and development.
• Experience with research design utilizing various methods including but not limited to usability studies, in-depth interviews, contextual inquiry, concept testing and surveys.
• Relevant product research experience, in end-to-end, usability, in a generative or evaluative setting.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
• Proficiency in evangelizing and communicating user research findings with cross functional partners to drive impact.
• Entrepreneurial, self-driven, growth mindset with a professional presence.
• Strong organizational and time management skills.
• Background in product interaction design or similar preferred.
• Experience utilizing user research and insights to inform design and content decisions within an iterative and agile enterprise framework or developing, delivering and sustaining complex digital products.
• Positive can-do collaborative attitude and motivation to deliver timely and high quality work.
• BA or MA in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience.