User Experience Researcher

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

A Great Place to Work
A CNBC Disruptor 50 in 2019 and 2020
A LinkedIn Top Startup in 2017, 2018, 2019 and 2020

Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.

Check out life at Robinhood on The Muse!

About the role

Research has been central to our product development and business strategy since the very beginning - and our team continues to grow, along with our user base and product. Working in the research team at Robinhood, you'll help us systematically understand how people interact with financial products and how they think and feel about money.

Your day-to-day will involve:

Proactively and independently identifying high-impact questions from a product or business perspective
Answering those questions with a strong command of qualitative and quantitative methods - especially survey development and related data analysis
Planning and leading research end to end, including strategic, foundational, iterative, and evaluative research
Representing the voice of the user throughout the whole product development process, working closely with PMs, designers, engineers, and leadership
Clearly communicating your research insights for teams to translate research findings to product and business impact
Contributing to the development of a data-driven understanding of Robinhood users and potential users

About you:

6-8+ years of qualitative or quantitative research experience; it can either be industry-only, or a combination of industry experience and academic research
Bachelors Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
Record of applying your research skills to create product and business impact
Strong work ethic, excellent organization and communication skills
Love and care for your craft

Bonus points:

Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
Passion for working and learning in a fast-growing company

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.