Description Contract Senior User Researcher
Position: Senior User Researcher Full-time Contract Technology Product Experience
Location: Remote / Philadelphia PA HQ
Reports to: Executive Director User Research or above
Looking for an success driven Senior User Researcher with expertise in qualitative and mixed methods to join our highly respected internal practice.
The Technology Product Experience TPX Research team conducts a wide variety of UX and design research techniques to gather data and develop insights critical to improving our customers experience. We enjoy great flexibility and autonomy in scoping and shaping the research approach for each initiative we support. Our work touches multiple platforms including digital interfaces online mobile and TV physical and printed materials hardware and service design.
This is a fantastic opportunity to join a collaborative in-house research team translating insights to engaged and motivated stakeholders within a major corporation while working on products services and future initiatives that impact millions of customers.
User Research Facilitation and Synthesis 90 bull Partner with design and product stakeholders to elicit research questions and goals bull Design qualitative and mixed-method UX research studies that span the product lifecycle from discovery to usability bull Recommend appropriate methodologies draft and present research plans. bull Lead primary research studies from end-to-end including screener development moderation analysis and reporting. bull Deliver data and insights in a variety of formats - one-pagers toplines presentations working sessions - to maximize impact and facilitate application of insights. bull Perform activities such as heuristic reviews industry and market research summaries and competitive reviews. bull Contribute to development of UX models and frameworks based on direct user evidence. bull Encourage members of design business and product teams to be involved as partners in studies to gain first-hand knowledge of user behaviors mental models and needs.
Research Practice Development 10 bull Contribute to a team toolkit of research methods techniques and publications that showcase subject matter expertise. bull Maintain currency with the UX research field share industry knowledge and best practices. bull Ensure a positive collaborative cross-functional team atmosphere.
bull Degree in Psychology Anthropology Human-Computer Interaction Interaction Design Digital Media Human Factors Cognitive Science related discipline or equivalent experience. Masters degree a plus. bull 3-5 years experience planning conducting analyzing and reporting on user studies for discovery and evaluation excellent moderation skills. bull Expertise with a range of user research methods used to gather qualitative and quantitative data discovery strategic research contextual interviews formative and ..L Requirements Basic Office Skills
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