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User Experience Researcher, Alphabet Security

New York, Iowa
Closing date
Jan 14, 2022

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Position Type
UX / Design Researcher
Full Time
Organization Type
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Minimum qualifications:
- Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or a related field, or equivalent practical experience.
- Experience working with both quantitative and qualitative research methodologies.
- Experience in an applied research setting, including experience integrating user research into product designs and strategy.
Preferred qualifications:
- Master's degree or PhD in a related field.
- Experience researching and delivering internal infrastructure or platform products for technical audiences.
- Experience managing teams.
- Background in usable security or privacy experiences (or related subject matter).
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.
User Experience (UX) is made up of multi-disciplinary teams of Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers who care deeply about the people who use our products. We play an integral part in gathering insights about product user needs, attitudes, emotions, and behaviors to inspire and inform design. We collaborate closely with each other, engineering, and product management to create industry-leading products that deliver value for our users and Google's businesses.
As a User Experience Researcher (UXR), you'll help your team of UXers, product managers, and engineers understand user needs. You'll play a critical role in creating useful, usable, and delightful products. Working with stakeholders across functions and levels, you'll have impact at all stages of product development. You'll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
The UXR community at Google is unique and will help you do your best work. You'll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.
Defending Alphabet from sophisticated security threats starts with the world's most advanced security tools. Alphabet Security UX is the team behind the scenes that designs and builds these tools. Security is one of the most complex and challenging problems we face today, which is currently exacerbated by a limited understanding of our users.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users' needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products' unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google's philosophy: "Focus on the user and all else will follow."
- Scope and execute research to provide an understanding of unique, highly technical user groups.
- Partner cross-functionally and build relationships with other UXers, Engineers and Product Managers to scope and deliver strategic research that influences UX and product vision.
- Own tactical research to evaluate existing standards, controls, and solutions for internal access infrastructure, and identifying opportunities for improvements.
- Learn a technical, and quickly changing ecosystem of security tools and services.
- Advocate research findings to diverse audiences through reports, presentations, and other means.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy ( and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form ( .
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