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Co-Op Tech II

Johnston, Rhode Island
Closing date
Oct 26, 2021

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Position Type
Full Time
Organization Type
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Overview - External

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Our Experience Design group is a newly-formed team of 20+ highly-experienced design professionals, spanning research, strategy, service, interaction, and interface design! We are working with our internal partners to transform business across the enterprise and are well on our way to becoming a more responsive, human-centric organization.


Under the guidance of senior research staff, the Co-op Experience Design Research Assistant will:
  • Support experience design research, measurement, and testing across multiple interrelated experiences.
  • Support end-to-end tactical and longitudinal research, communicate research findings, and work with cross-functional teams to ensure design and development strategy is based upon fact over assumption.
  • Contribute to meaningful results at each stage of the research process (e.g., research plans, interview guides, journey maps, personas, reports)
  • Take notes during study sessions and assist in analyzing qualitative and quantitative data.
  • Assist in maintaining, curating, and scaling a research repository (e.g., raw data, insights, templates, audio/video clips).
  • Assist in client engagement and participant recruitment activities such as screening and scheduling participants for research studies.
  • Be part of a team that believes their best work comes from tight-knit collaboration. You'll work with them to influence stakeholders, build rapport, and cultivate consensus for excellence.
  • Bring integrity and professionalism to every interaction and to every aspect of the work you do.
  • Participate in the organization's ongoing performance review process, which includes receiving and giving valuable, constructive feedback.


  • Currently enrolled in or a BA/BS in Graphic Design, Interaction Design, Industrial Design, Human-Computer Interaction, Information Science, Cognitive Science, Cultural Anthropology, Psychology, Behavioral Economics, or a related field.
  • An understanding of research methods including experimental design, generating research plans, defining and tracking experience metrics over time, data analyses (qual and quant), data synthesis, and coordinating work on multiple products.
  • Solid communication, presentation, interpersonal, and analytical skills. The ability to communicate complex interaction concepts clearly and persuasively across different audiences.
  • Experience working collaboratively on complex and ambiguous endeavors.
  • Experience iteratively testing anything from paper prototypes through in-production solutions to inform and recommend better paths to pursue.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
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