Skip to main content

This job has expired

Senior UX Researcher - Remote

Employer
HBCU CONNECT, LLC
Location
Grand Central, New York
Closing date
Sep 28, 2021

View more

Position Type
UX / Design Researcher
Hours
Full Time
Organization Type
Business
Sanofi
Head of Quality PSc - Vaccine in Pearl River, NY

Thomson Reuters
Sales Executive, Find Law (Queens/Nassau County, NY) in Queens, NY

Capgemini
Interaction Designer (Junior Talent Program) in New York, NY

Featured Employers

Senior UX Researcher - Remote

Company: Rocket Mortgage
Location: New York, NY
Employment Type: Full Time
Date Posted: 09/18/2021
Expire Date: 10/18/2021
Job Categories: Finance/Economics, Financial Services, Information Technology, Insurance, Military, Real Estate, Counseling, Quality Control, Research & Development

Job Description

Senior UX Researcher - Remote

The One Rocket Platform team creates experiences that span across multiple lines of business. We place a strong emphasis on creating core platform components and consistent experiences across key touchpoints of the client journey. Our team focuses on core platform, partner and mobile experiences that impact the outcomes for our clients and our business.

Minimum Qualifications

*
7 years of experience in user research and/or similar field

*
Bachelors degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

*
Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once

*
Demonstrated ability in presentation and storytelling

*
Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders

Preferred Qualifications

*
10 years of experience in user research and/or similar field

*
Masters or professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

*
Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies

*
Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis

*
Understanding of the mortgage or financial services industry (fintech)

Job Summary

The Senior UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitude and behaviors. They provide actionable insights and artifacts to drive direction and confidence in product decisions. As champions of the UX research discipline, they foster a culture of research and continuous learning across the company.

Responsibilities

*
Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines

*
Design and conduct creative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope

*
Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible

*
Gather and synthesize research findings into actionable insights, packaged and delivered in accordance with audience needs and priorities

*
Visualize research findings into tangible artifacts such as customer journey maps, service blueprints and personas

*
Collaborate with product teams to build balanced, data-driven backlogs that address both user and business needs

*
Build strong relationships across business areas and disciplines as an evangelist of UX Research

*
Mentor and share best practices with junior UX researchers through dedicated feedback, collaboration and delegation

Who We Are

Detroit-based Rocket Companies is a family of businesses providing simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in several different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.
Contact Information Company Name:Rocket Mortgage
Website: https://www.applytracking.com/tp/rj...
Company Description:

Please visit our employer showcase!

Failed loading page (Protocol "" is unknown) Failed loading page (Protocol "" is unknown) Failed loading page (Protocol "" is unknown) Failed loading page (Protocol "" is unknown) Failed loading page (Protocol "" is unknown) Failed loading page (Protocol "" is unknown) Failed loading page (Protocol "" is unknown)

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert