(.) Perform complex business and systems analysis work, root cause analysis and provide forward-thinking, long-term technical solutions; conduct requirements gathering/analysis following the Agile methodology.
(.) Identify and collaborate effectively with various business stakeholders globally to solve key business challenges through implementing best practice solutions involving process change, configuration, and or customization.
(.) Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context.
Process Modeling and Design
(.) Engage with product owners at a strategic level to frame what we need to build and how to get there.
(.) Collaborate with user researchers to define and conduct user research to truly understand our customers and users goals and needs.
(.) Work with UX designers, Business stakeholders and Engineering teams to review wireframes, prototypes to ensure UX Designs meet requirements.
(.) Manages stakeholder expectations and communications within and beyond the functional track.
(.) Guides stakeholders through phases of requirements definition, development and UAT.
(.) Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects.
Functional Design Solution
(.) Perform impact analysis of the current business process, understand best practices, identify gaps, define future state system process flow.
(.) Responsible to design and document cross-functional and global solutions for major enhancements or projects.
(.) Develops functional designs for applications, integrations with third party products and conversions.
(.) Keeps up to date with industry trends and vendor capabilities to produce robust functional designs.
(.) Reviews functional designs and obtains sign-offs with the cross functional business and IT teams.
(.) Improves systems and processes by studying current practices and designing modifications.
(.) Advises on solutions prepared by peers or supporting team, and champions good design practices.
Testing & Test Design
(.) Executes functional and system integration testing as per business requirements.
(.) Contribute to the definition of user acceptance test scenarios and participate in User Acceptance testing during sprints and release preparation as needed.
(.) Coordinates defects clarification, triage and coordinate resolution with engineering teams.
(.) Documents and reviews broader team documentation.
(.) Supports team in identifying and defining relevant documentation templates pertaining to solution delivery.
(.) Is a champion for knowledge transfer to enable/empower other team members.
Training and Change Management
(.) Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities.
(.) Engage with the Operations Enablement team to support communication and training efforts related to new features, enhancements, and best practices.
(.) Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve.
(.) Supports and trains junior resources and oversees quality in triage and troubleshooting practices.
(.) Leads troubleshooting efforts on critical issues with cross-functional teams through resolution.
(.) Identifies improvements to address repeat issues.
Business Systems Analysis, QA, Product Support.
Product Management, UX.
Bachelors degree in Computer Science, Information Systems, Anthropology, Sociology
BUSINESS PROCESS FLOW
BUSINESS SYSTEMS ANALYSIS