- location:Falmouth, ME (remote)
- salary:$50 - $65 per hour
- date posted:Tuesday, September 21, 2021
- job type:Contract
- industry:Finance and Insurance
Looking for a Design Researcher for a year long contract with probable extensions and or conversion to FTE of our client.
This role is for one or our best financial clients with offices in Southern New Jersey, Southern Maine and South Carolina.
Candidates can work remotely from home but will need to work EST.
location: FALMOUTH, Maine
job type: Contract
salary: $50 - 65 per hour
work hours: 8am to 4pm
CANDIDATE PROFILE DETAILS:
Degree/Certifications Required: Undergraduate degree is required (graduate degree preferred) in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field
Reason for request/why opened: Mat leave
% Interaction with Stakeholders: 50%
Team Size: 15
Personality Style/Team Culture: adaptable to change, detail oriented, proactive, flexible, communication skills, independent and able to work with team
Minimum 3-5 years of relevant experience
Selling Points of Position: learning opportunity, highly skilled researchers
Best Vs Average Candidate: someone with all the skills
How will performance be measured: Based on deliverables
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
The Digital Customer Experience (DCX) team within Client's Digital Channels is responsible for the user
experience of customer-facing (and increasingly employee-facing) digital touchpoints for banking,
investing, and insurance, across websites, and smartphone, smartwatch and tablet apps.
The Design Research team within DCX enables evidence-based strategy and design decisions through
the execution of human factors research methods and skillful communication of the latest findings.
The Design Researcher conducts user research and evaluation, enabling exceptional user experience
across Client's digital touchpoints.
1.) Research background - 3-5 years
2.) Undergraduate degree
3.) Collaboration: working with experience strategists, designers, and business stakeholders to
understand and support their research needs
4.) Research design: defining research questions, creating the research approach and participant
recruitment plan, and selecting appropriate methods of data collection and analysis
5.) Research preparation: creation of participant screeners; recruiting from internal employee panels
or working with vendors to recruit external participants; creating research protocols
6.) Data collection: conducting design research methods including observation/ethnography, diary
studies, user interviews, usability testing, card sorting, etc.
7.) Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected
8.) Reporting: translating findings into easily understandable insights used to drive ideation and
inform design, in diverse formats including experience maps, usability test reports, personas, etc.
NICE TO HAVE
1.) Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS,
SPSS) is an asset
2.) Project management skills with ability to balance tasks spanning multiple studies
3.) Masters degree
Skills needed for submittals
Bachelor's degree- Yes or No
Has this candidate worked as a former Client's Contractor via SOW? Yes or No
Has your candidate worked at our Client as a Full Time employee? Yes or No
Experience in Data collection and requirements gathering- years
Experience with reporting and analysis within Clarity and MS Excel- years
Research Analysis- years
strong research skills and analytical ability- years
Knowledge of inferential statistics & familiar with statistical analysis software (e.g., R, SAS...)
Yes or No
Master's Degree- Yes or No
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors (required)
- Design Researcher (5 years of experience is required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.