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Design Researcher

Cognizant Technology Solutions
Malvern, Pennsylvania
Closing date
Sep 22, 2021

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Position Type
UX / Design Researcher
Full Time
Science and Technology Studies
Organization Type
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Design Researcher

Who we are:

Idea Couture is a carefully assembled studio of human-centered design practitioners from a wide range of educational backgrounds, international settings, and professional experiences within Cognizant Digital Experience. We help organizations navigate and innovate in complex and uncertain environments. Using design thinking methodologies, we solve problems and identify business opportunities-generating new growth, meaningful differentiation, and economic value, while improving everyday lives. The transformative solutions we provide our clients are born of transdisciplinary thinking, balanced research, and inventive methods, based in business rationale and good design.

Who you are:

You are a curious professional who deeply cares about the end user, thinks strategically, collaborates cross-functionally, produces high quality deliverables, and continuously builds and elevates your practice. As a colleague and team member, you have the entrepreneurial spirit to drive forward through moments of ambiguity and change with a problem-solver's attitude. As a practitioner, you are adept at navigating the nuances of conducting user research, can build and implement experimental designs across a spectrum of product development stages (from early stage concept development and assessment through usability testing), and are able to translate findings and information into meaningful insights that drive forward a human-centered design.

What we share:
  • A knack for looking at familiar problems through a unique lens
  • Desire to change minds, hearts, and behaviours with new experiences
  • Passion for driving market growth through innovation, technology, and design,
  • A belief that understanding people can better guide business priorities and strategies

What your day-to-day will look like:
  • Lead research design and project engagements for Fortune 500 clients across a range of industries and project types independently and as part of a team
  • Contribute to and lead cross-functional teams (strategy, insights, design, technology), providing research expertise and guidance
  • Act as a trusted client partner and human-centered research design expert, relied on for strategic POVs
  • Understand and incorporate complex business, strategic, and technical requirements into research
  • Collect, analyze, and synthesize user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, and online experiments (e.g., A/B testing) into actionable insights and recommendations to inform design solutions
  • Work with teams to design and facilitate successful presentations and workshops that advocate research findings and implications to diverse audiences, including senior executive level clients
  • Support project design across a range of project types and contribute to the end-to-end creation of winning proposals
  • Contribute to organizational business development activities from opportunity identification to sold work
  • Support the evolution of design research theory and practice across the organization, including tools and methods
  • Work with anthropologists, behavioural scientists, and other professionals to prioritize research opportunities in a dynamic, fast-paced environment
  • Actively manage a broad network of stakeholders within Idea Couture and Cognizant

What you'll need:
  • Graduate degree (Master's or PhD) in Anthropology, Human Factors, Psychology, HCI/Computer Science, or a related field, or equivalent practical experience
  • 4-5 years work experience conducting research, with expertise in formative and summative methodology
  • Proven ability to critique, analyze, and elevate strategies and ideas
  • Strong presentation and facilitation skills with the ability to command a room
  • Experience defining usability performance metrics and conducting live or remote usability studies (e.g., Userzoom or
  • Experience conducting semi-structured interviews, stakeholder and user workshops, and contextual field visits in one-on-one and group settings
  • A deep understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
  • Proficient in creating personas, design principles, experience maps, ecosystem maps, user journeys, service blueprints, and rapid prototyping methods
  • Conversant in the principles and practices of human-centered design and design thinking
  • Note: Currently travel is not a requirement; would expect up to 25% as business requirements change

We are especially interested in those with backgrounds and/or experience in the following:
  • Survey design and analysis, with a working knowledge of statistics and experimental design

What's in it for you?
  • Multidisciplinary learning across backgrounds, approaches, methods, and industry expertise
  • Be a part of and play a critical role in shaping a niche and nimble culture that is characterized by collaboration and camaraderie within a global firm
  • Access to global scale, from the types of projects you work on to resources you collaborate with and lean on
  • Experience with a broad range of challenges in experience design, from whitespace opportunity definition to downstream realization
  • A competitive salary and benefits package
  • A workplace that prioritizes wellness and working flexibly to ensure you get the balance you need to meet the demands of your personal and professional life

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Aug 06 2021

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.
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