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User Researcher

Employer
IBM
Location
Travis Heights, Texas
Closing date
Oct 4, 2021

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Position Type
Research Scientist / Analyst
Organization Type
Business
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Introduction
Thomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities
We are seeking an experienced User Researcher to join our UX Research team for Cloud! We are a team of dedicated user research professionals working with product teams and across our hybrid cloud portfolios to make IBM products better for our users. Our work includes activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations. We also have a lot of fun together as a user research team - helping each other learn and grow as user researchers, collaborating on innovative, creative, and passion projects, and building friendships.

As a User Researcher, you'll be contributing to the design and development of world-class cloud applications and services leveraging a wide variety of open source, machine learning, and commercial technologies aimed at dramatically expanding the reach of the IBM Cloud to millions of enterprise developers. Our focus on delivering performance and predictability for our customers' most demanding workloads, at global scale and with leadership, efficiency, resiliency, and security is the cornerstone of our development model and will result in maintaining IBM's leadership position for years to come.

As a User Researcher, you will be uncovering often unarticulated user needs and connecting those to business goals. You will define, prioritize, and execute a program of research using a range of qualitative and quantitative methodologies, and communicate actionable insights to stakeholders. Your insights will inform products used by customers across the world to build, deploy, and manage cloud services.

You will help drive best practices for research methods and contribute to the creation of repeatable processes that enable a user research organization to grow and scale.

You will be identifying and connecting with our target users and becoming their advocate to influence our product design to provide innovative solutions that best meet their needs.

You will collaborate effectively with product management, engineering, and remote teams. You will be partnering with some of the leading technologists in the fields of cloud and cognitive computing, and will translate findings tailored for your audience, including senior and executive leaders.

Required Technical and Professional Expertise
  • 2+ years' experience conducting user research throughout the entire product development lifecycle
  • Demonstrated success relating generative and evaluative research insights to core business goals
  • Experience triangulating customer insights from a combination of qualitative, quantitative user research studies and behavioral analytics


Preferred Technical and Professional Expertise
  • Master's degree or doctorate in a related discipline - in Experimental Psychology, Cognitive Science, Human Factors, Human Computer Interaction, Anthropology, Sociology or related discipline
  • Experience with cloud computing and/or open-source technology
  • Experiencing working with enterprise software (agile/continuous delivery desired)
  • Experience managing projects involving cross-functional teams

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

·12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
·World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
·Well-being programs to support mental and physical health.
·Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
·Select educational reimbursement opportunities.
·Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
·Giving and volunteer programs to benefit charitable organizations and local communities.
·Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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