Senior UX Researcher

The Amazon Payment Acceptance and Experience Design team is responsible for how customers pay on Amazon sites anywhere in the world. We are looking for a highly motivated, curious, and passionate Senior UX Researcher who will work with a team of talented product managers, designers, data scientists, and engineers to deliver best-in-class payment experiences. Our payment experiences span devices and contexts for Amazon customers around the globe.

A day in the life

As a Sr. UX Researcher on this team, you will help lead UX Research for a variety of projects. You'll drive generative research to explore listener and creator needs and opportunities for innovation. You'll keep up on trends and execute tactical user research - utilizing both qualitative and quantitative methodologies.

About the hiring group

You will be working from high-level requirements to define research projects with vendors, drive various usability tests, and formulate insights and recommendations in collaboration with UX designers, business leaders, engineers, and product managers.

The team will look to your expertise to run different types of qualitative and quantitative research to identify opportunities to improve the customer experience.

To be successful you must be a critical, inventive thinker with proven research chops, have a strong attention to detail, excitement for understanding and using data, and an ability to communicate your ideas effectively. You must be able to connect and amplify the insights of our customer voices.

Job responsibilities

• Be the UX Research lead for projects across a range of platforms (voice, visual) that touch numerous aspects of the Amazon Payments experience.
• Run end to end UX research (i.e., user interviews, remote usability testing, surveys, card sort, tree tests, etc) with a particular focus on customer experience improvements.
• Create scalable and repeatable process and technical solutions to allow UX Research to scale
• Select, consult with, and manage research projects with vendors (i.e. assessing proposals, budget considerations, contracts, etc)
• Work from high-level requirements and ask the right questions to gather all relevant information to guide research approach.
• Collaborate with other insights teams such as Data Science, Business Intelligence, to align research findings and recommendations to stakeholders.
• Drive research for existing experiences while also identifying opportunities for the future product development.
• Stay current on emerging research, industry, and technology trends.
• Collaborate on and present work to a range of stakeholders - executives, engineers, product managers, business leaders, UX and visual designers, and other researchers.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

• 5+ years experience conducting user research in a growing software development, content development, entertainment, or equivalent.
• 2+ years of experience leading project delivery for large, cross functional projects
• BA/BS in psychology, sociology, anthropology, human computer interaction or related discipline.
• Working knowledge in mixed-method (qualitative and quantitative) research
• A postgraduate (Masters or PhD) degree in Human Computer Interaction, Human Factors, Interaction Design, Cognitive Psychology, Cognitive Science, or related field.
• Experience in consumer software, payment, or related field
• UX Research experience in non-US markets.
• End-to-end experience with all aspects of the user research life-cycle (study design, recruiting, moderation, analysis, reporting, communicating, budgeting research)
• Hands-on experience with: lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, field research, international research, and survey design.
• Solid understanding of the product development cycle, and the relationship between business, UX, technology and the role of user research.
• The ability to present complex concepts clearly across different audiences and varying levels of the organization.
• Experience working in direct collaboration with product managers, front and back-end engineers, and business or editorial stakeholders.
• Excellent communication, interpersonal, and analytical skills including the ability to present design concepts clearly and persuasively to colleagues, partners and stakeholders
• Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment
• Lead UX Researcher for medium to large projects that present multidisciplinary challenges and span multiple platforms and departments
• Experienced in driving mixed-method research and integrating findings into the customer experience
• Experience creating repeatable, scalable research methods
• Experience demonstrating ownership of projects and communicating timelines, executing independently