The One Rocket Platform team creates experiences that span across multiple lines of business. We place a strong emphasis on creating core platform components and consistent experiences across key touchpoints of the client journey. Our team focuses on core platform, partner and mobile experiences that impact the outcomes for our clients and our business.
7 years of experience in user research and/or similar field
Bachelor's degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once
Demonstrated ability in presentation and storytelling
Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders
10 years of experience in user research and/or similar field
Master's or professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis
Understanding of the mortgage or financial services industry (fintech)
The Senior UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitude and behaviors. They provide actionable insights and artifacts to drive direction and confidence in product decisions. As champions of the UX research discipline, they foster a culture of research and continuous learning across the company.
Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines
Design and conduct creative studies that balance diverse research methods (qualitative/quantitative,behavioral/attitudinal,generative/evaluative) within the appropriate scope
Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible
Gather and synthesize research findings into actionable insights, packaged and delivered in accordance with audience needs and priorities
Visualize research findings into tangible artifacts such as customer journey maps, service blueprints and personas
Collaborate with product teams to build balanced, data-driven backlogs that address both user and business needs
Build strong relationships across business areas and disciplines as an evangelist of UX Research
Mentor and share best practices with junior UX researchers through dedicated feedback, collaboration and delegation
Who We Are
Detroit-based Rocket Companies® is a family of businesses providing simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in several different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.