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Senior UX Researcher

Rocket Mortgage
New York, Iowa
Closing date
Sep 18, 2021

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Position Type
UX / Design Researcher
Organization Type
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Rocket Labs is our internal accelerator where we leverage the art of what's possible to imagine experiences and identify and unlock new opportunities for the organization. The Rocket Labs team thrives in ambiguity to create concepts and experiments that make ideas tangible. We are obsessed with finding a better way as we collaborate and co-create with people across and outside the family of companies to re-imagine our industry and ecosystem to test and learn from.

Minimum Qualifications

7 years of experience in user research and/or similar field

Bachelor's degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once

Demonstrated ability in presentation and storytelling

Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders

Preferred Qualifications

10 years of experience in user research and/or similar field

Master's or professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies

Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis

Understanding of the mortgage or financial services industry (fintech)

Job Summary

The Senior UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitude and behaviors. They provide actionable insights and artifacts to drive direction and confidence in product decisions. As champions of the UX research discipline, they foster a culture of research and continuous learning across the company.


Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines

Design and conduct creative studies that balance diverse research methods (qualitative/quantitative,behavioral/attitudinal,generative/evaluative) within the appropriate scope

Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible

Gather and synthesize research findings into actionable insights, packaged and delivered in accordance with audience needs and priorities

Visualize research findings into tangible artifacts such as customer journey maps, service blueprints and personas

Collaborate with product teams to build balanced, data-driven backlogs that address both user and business needs

Build strong relationships across business areas and disciplines as an evangelist of UX Research

Mentor and share best practices with junior UX researchers through dedicated feedback, collaboration and delegation

Who We Are

We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11 consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 - 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.

If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."


This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
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